SonderReviews of sonder.com

Stayed in Chicago aug of 2022 for my sister’s 40th birthday. There were 3 of is in a 3 bedroom apt. After checkout they sent me a picture of.. get this…. TWO single pieces of confetti and 2 balloons (4&0) placed neatly next to the garbage can. They said that because of us “leaving the apt in disarray” they would be charging an additional $85 cleaning fee and it was a final decision. There was no disputing it. This company is an absolute SCAM which is why you can’t find any public reviews with their listings. I am disgusted by Sonder and cannot urge you to find an alternative option enough. 1-star. Would never stay again.

Worst stay ever! The room was in the 5th floor and boiling from the roof. Tiny room, tiny bathroom, no air conditioner just a terribly noisy fan. One of the bathroom wall hooks was broken. The price was not relevant at all with the quality. Wouldn't recommend at all!

I booked a stay in Nashville via the Sonder site on June 17th, 2024. On June 22nd, I received two emails stating that my reservation had been cancelled and that "this decision was final." I assumed it was because I had recently gone through fraudulent activity on the credit card I used. Even though the transaction was "pending," I figured the payment didn't go through once my credit card was frozen. I didn't think much of it and went on to book another hotel via Expedia with my new credit card. Today, I noticed that the Sonder payment was STILL charged on my credit card. I figured, okay, no problem, I'll call them and tell them to give me the money back. I spoke to a man named Alvin, who, after keeping me on hold for several minutes, told me that because it was past 24 hours since the reservation was made, they won't be giving me the money back. I explained that I was NOT the one who cancelled the reservation—they did—and still charged my account. He responded with, "I understand. But we're still not returning the money." I WAS SHOCKED. Sonder, it's clear you are thieves and not operating in a respectful or professional manner. Avoid Sonder at all costs!

Be careful when booking we Sonder. We booked Sonder the Score in Nashville, 4 days prior to our visit , they changed us to Sonder at the Stat , stating they no longer used the Score,this was 1 mile away from where we had booked, after 3 days of haggling about the price, which was £500 less than we paid ,we were reimbursed with £297, at 3pm on the day of our arrival we received a text stating that we were now staying at village 21, and were told if we didn’t like the room we could cancel and have a full refund. We arrived at Village 21 at 11.45 pm ,the apartment was really good , however the next day we realised that we were 3.2 miles away from our original apartment. We have contacted Sonder many times re a refund or compensation, they don’t want to know. Village 21 apartment was really good but was too far out to where we wanted to be.

Terrible experience They asked for scans of passport and face pics to check in, then cancelled several hours before check in, leaving me scrambling to book a less ideal hotel and causing lots of stress. They couldn't tell me why nor fix it. They may be scamming for passport info or something, either way ignore the good reviews, they may have good rooms but they are not reliable or professional at all and have no accountability to paying customers

We stayed at Sonder in DC and NYC, both rooms had cockroach infestations and looked nothing like the photos. Our NYC Sonder had massive construction works which must’ve had a special permit for 24/7 construction. It’s a budget option for a reason.

I have to agree with the many reviews by people who have been screwed out of their money. I booked a hotel with the Sonder Rideau in Ottawa and couldn't get past the verification process as mentioned by other people. I wasn't allowed to bypass the verification even after calling a Sonder agent in Chicago (I believe) who was not able to help with the process. As a result, I couldn't check into the hotel and had to book a hotel elsewhere. I have tried to get a refund (as many others have) and keep getting the run-around and useless excuses and promises that never materialize. I have emailed nearly 20 times with responses from about 10 different people always promising a refund that never happened. I have to conclude with the many other complaints on this site that Sonder Hotels are some kind of a scam and downright thieves. I don't know how they can get away with it. My next step will be to contact the Better Business Bureau. I advise anyone considering Sonder Hotels to avoid them. Find yourself a reputable hotel chain.

Very poor customer service when things go wrong. Broken equipment in the room & multiple noise complaints left. You get the attitude of “tough we have your money now” then you get lots of “sorry” but no real action. A voucher for money of my next stay was offered but I requested to speak to management as I wouldn’t be staying again , so the offer was not ideal. I was promised a call/email from (Brian) management. Well I’m still waiting for this …. Very disappointing over all experience vs the cost.