David B.
Good luck getting as refund..
I purchased software that unfortunately wouldn't open some very old Pocket PC files. Requested a refund, was difficult to get. Also their site is blocked by my antivirus, I had to whitelist it to use their support system. I'm actually editing my review because this is the first company I've dealt with that I actually think are shady. They did not offer a refund until posted a negative review, then miraculously the refund was organised a day or two later. Then I received multiple emails from them asking to remove the review. No... The review is accurate, the refund WAS difficult to obtain. Now I've just received an email from Trustpilot stating "Based on your review and username, Solvusoft Corporation doesn’t recognize you as one of their customers". These guys are clowns! From 3 stars back down to 1.
Response from Solvusoft CorporationJul 20, 2020
Dear David, We are incredibly grateful that you took the time out to leave us this note. Our company values put customer satisfaction as the top priority and we are committed to our customers. Its customers like you that make our job wonderful. I just checked the details, you already got a refund from our side a long time ago for the full amount and we have also informed you via email for the refund. Please check with your bank and feel free to let us know if you need any clarification on this matter. As you can see on our website that our all products cover 90 days of the money-back guarantee, we understand that this is the software industry and people will come to know only when they use the software if it's suitable as per there needs or not and that is why we have 90 days money back policy. If you need our help, please feel free to contact us on customer support number: +1 702-948-6578, we are here 24/7 on chat, email, and phone. Best Regards, Quality Control Manager Solvusoft Corporation