Solvusoft Corporation, a leading producer of award-winning utility software, is a US-based software company serving millions of customers in 150+ countries worldwide. We maintain a global corporate presence in Las Vegas (HQ), Chicago, Belgrade, and La Paz.As customer-centric company, we are constantly listening to the needs of our customers and their feedback. This results in a drive and ability to continually improve our products and provide the best quality consumer software on the market.
Solvusoft Corporation (solvusoft.com) has 76 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listingInternet & Software · Las Vegas, Nevada
Excellent
Internet & Software · Las Vegas, Nevada
Excellent
Internet & Software · Las Vegas, Nevada
Excellent
Internet & Software · Las Vegas, Nevada
Excellent
Showing 13 reviews with 1 star · Clear filters
Jul
I was looking for an old printer driver and solusoft proposed me driverdoc to find the right driver. Yes the name Doc gives confidence but this software contain function/potentially virus that are slowing my PC (since the download my mouse is going slower and my PC is lagging...)
Alan B.
solvusoft.com is just another site that promises drivers then just wants scan a screw your PC up. Don't know why they try bother existing
Göran M.
Installs a bunch of unwanted crap programs on your computer.
Response from Solvusoft CorporationJul 8, 2024
Dear Customer, We deeply apologize for the inconvenience and the experience you have with our software. Can you please provide your order number and the best number to call you so we can give you a quick call and resolve your issue. Looking forward to hearing back from you soon. Best Regards, Quality Control Team Solvusoft Corporation
Amir S.
This company charged me £43.14 on 22/11/2022 for a software I never ordered (order #196891589) from 2Checkout. I claimed it to be refunded, they raised the refunded order to me, which has not arrived. Any further contacts have been ignored.
Amir S.
This is a scam. Solvusoft is not reliable, and they are known for fraudulent charges against your will. DO NOT USE THEM
David B.
I purchased software that unfortunately wouldn't open some very old Pocket PC files. Requested a refund, was difficult to get. Also their site is blocked by my antivirus, I had to whitelist it to use their support system. I'm actually editing my review because this is the first company I've dealt with that I actually think are shady. They did not offer a refund until posted a negative review, then miraculously the refund was organised a day or two later. Then I received multiple emails from them asking to remove the review. No... The review is accurate, the refund WAS difficult to obtain. Now I've just received an email from Trustpilot stating "Based on your review and username, Solvusoft Corporation doesn’t recognize you as one of their customers". These guys are clowns! From 3 stars back down to 1.
Response from Solvusoft CorporationJul 20, 2020
Dear David, We are incredibly grateful that you took the time out to leave us this note. Our company values put customer satisfaction as the top priority and we are committed to our customers. Its customers like you that make our job wonderful. I just checked the details, you already got a refund from our side a long time ago for the full amount and we have also informed you via email for the refund. Please check with your bank and feel free to let us know if you need any clarification on this matter. As you can see on our website that our all products cover 90 days of the money-back guarantee, we understand that this is the software industry and people will come to know only when they use the software if it's suitable as per there needs or not and that is why we have 90 days money back policy. If you need our help, please feel free to contact us on customer support number: +1 702-948-6578, we are here 24/7 on chat, email, and phone. Best Regards, Quality Control Manager Solvusoft Corporation
Renfer
very complicate!
Response from Solvusoft CorporationJan 15, 2020
Hi Renfer, Thank you for your feedback. Did you try to contact our Support Team, we are available 24/7 on chat, email, and phone as well. Feel free to call us at +1 702 948 6578 and a representative will set this up for you. I have already highlighted the issue to the concerned department and they will get in touch with you on immediate basis. Also, we have some detailed help file links mentioned below which can help you to understand how things work. https://support.solvusoft.com/hc/en-us We believe that this help centre covered every aspect of the software but still, we are here to help. Please feel free to contact us and we will more than happy to assist you. We look forward to hearing back from you soon. Thank You. Best Regards, Quality Control Manager Solvusoft Corporation
Charles G.
Have to agree with the other contributors, I would never have purchased from this company had I read the reviews. They fail to answer emails even though they advertise a 24/7 service. The "Free" Winsweeper Programme was Red Flagged and stopped from installing on my computer by my Norton Internet Security, The Key Code provided for WinThruster was rejected by the programme. I removed both programmes from my computer and requested a refund within one hour of purchasing, no answer for THREE Days. since then very sporadic emails from their selling company 2checkout.com. Now have escalated a claim through PayPal.
Response from Solvusoft CorporationFeb 13, 2019
Dear Community, Sadly, this is a case where the "customer isn't always right", and has made several false statements. :( Facts of the Situation / Order of Events: On February 3rd (Sunday) at around 19.00 PM, Mr. Gibson purchased two pieces of our software. He claims above that the registration key didn't work on one, the other was detected by Norton Security as "malicious", and we didn't respond for THREE DAYS to his communications. Please see this screenshot for proof of my statements below. You can see the timeline / chain of communication events from our support software, ZenDesk (personal details redacted): https://www.dropbox.com/s/fyw4h3gy7wiwg1m/cg_1.png?dl=0 Items of Contention (Actual Chain of Events): 1) No Record of Him Communicating with Us (chat, phone, or email) He claims he contacted our customer service department, but we show no indication of that in our extensive customer tracking records. Instead, he went directly to PayPal to file a chargeback request just a few hours later, not providing us any opportunity to help. Conclusion: Mr. Gibson is not truthful when he claims he contacted us. 2) We Contacted the Customer Within a Few Hours, Not 3 Days Just hours after seeing the chargeback request coming through, we immediately tried calling Mr. Gibson (three attempts), but he did not answer our calls. In addition, we sent an email message (see below) to him asking to assist, but we never (still to this day) received a response. Conclusion: Mr. Gibson's claim of not being contacted for three days is false. We attempted within a few hours of receiving simply a chargeback request. He did not provide us any opportunity to assist. 3) Our Software is Not Malicious We are an AppEsteem Certified Vendor, and our products are approved and tested by this consumer protection organization, who works in tandem with all security vendors (anti-virus companies), Microsoft, and other authorities. All of our products must pass rigorous tests (over 100 requirements) to ensure our software is safe, secure, and focused on customer protection: https://customer.appesteem.com/home/checklist Our company page: https://customer.appesteem.com/certified?vendor=SOLVU Conclusion: Thus, Mr. Gibson's statement about WinSweeper being detected as a virus by Norton Security is false as well, and is very hurtful to our brand to spread these false statements. We are completely focused on offering honest and helpful software applications. Sadly, Mr. Gibson is untruthful in his statements. Unfortunately, these invalid complaints portray our company in a false light, as a company who doesn't care about it's customers. This complaint is completely false. We strive everyday to make sure every customer is 100% SATISFIED. We offer a 90-DAY, NO QUESTIONS ASKED MONEY-BACK GUARANTEE on all of our products. If you have any issue, we strive to help you resolve that issue, or provide your money back immediately. We are not interested in "screwing" over our customers. We want every customer to be 100% SATISFIED, and will do everything to ensure that happens. Thank you for your time and understanding, and we look forward to serving you soon. Best, Jason G. President Solvusoft Corporation