Solve iQHello Possible!Solve iQ was founded on the guiding principle that everyone deserves technology that works. Our products combine the most sophisticated engineering with an understanding of how people use their computers, so we can provide a better technology experience to anyone that wants it – no technical expertise required.We also design our products to improve productivity and reduce costs for small businesses and create maximum value for our OEM partners and their customers.
Solve iQ (solveiq.com) has 91 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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michele M.
I want to thank the young lady based in Montego Bay (I don't remember her name) who helped me with my phone regarding a photo transfer. I couldn't figure out why I couldn't see them all. They were there, I didn't have a clue how to find them and she helped me move the photos to my computer. At that point I could sort by date and that solved my problem. I still have to get them sorted by date on my new phone. That is a problem for another day.
Sandi S.
I canceled my subscription, which I never authorized, and I continue to be billed 9.99 each month. I've canceled with PayPal and uninstalled the app. I even received a response that my account would be canceled, but its not. Please cancel my account ASAP. Thank you, Sandi Struening
Response from Solve iQFeb 18, 2022
Sandi, I have found your account and see that you have uninstalled the software when you were charged in January. We apologize for the confusion. I have issued a refund for the payment made in January and February, along with cancelling the subscription. You will no longer be charged. Kyle Solve iQ
Doris B.
I tried for hours to cancel this, i uninstalled it and i do not want to pay for it. IT HAS NOW BEEN ABOUT A WEEK AND THEY HAVEN'T EVEN RESPONDED TO MY EMAILS..I AM NOW BEYOND MAD.
Response from Solve iQJan 3, 2022
We apologize for the inconvenience you have experienced. I have cancelled your subscription and issued a refund for the payment you made. You will no longer be charged. Kyle Solve iQ
Kari G.
I am so aggravated I am trying to unsubscribe and I cant login or change my password....I am really not happy.. how do I close my account so I won't be charged anymore.
Joyce C.
Extremely difficult to get a response to requests for password reset. 5 requests so far. I need to access my account to cancel my subscription. I uninstalled a month ago but still being charged. What do I have to do to stop this. I don't want to have to telephone the USA from Australia
Response from Solve iQDec 3, 2021
Joyce, We apologize for the inconvenience. Our records indicate the email you provided to us when you originally purchased ended in " .net.au ". The email you provided me ended in " .net ". This was the issue you were experiencing trying to reset your password. Any case, I have cancelled your subscription and issued a refund for the last payment. You will no longer be charged. Kyle Solve iQ
Robyn F.
Have to say trying to cancel this is ridiculously difficult. Can’t login, can’t reset password. What a joke. Not a happy customer who keeps getting charged for no reason.
Response from Solve iQAug 18, 2021
Robyn, We apologize for the inconvenience. I have found your account using your first and last name. I have gone ahead and cancelled the subscription and issued a refund for the last payment made. Kyle Solve iQ
Carl J.
THE ONLY THING I CAN SAY IS THIS PROGRAM IS AMAZINGLY AWSOME !!!!!!!!!! RIGHT TO THE PROBLEM SOLVED I'M AT A LOSS FOR WORDS THANK YOU SO MUCH FOR YOUR PROUDUCT.
JOHN A.
I was looking for a utility program with which I could update drivers in my Dell Latitude E6400 laptop. Solve iQ looked like the solution to my problem so I downloaded it. As it turned out, I had difficulty probably because I have had very little experience with this type of software. Let me say right now that I HAVE NO COMPLAINT WITH THE FOLKS AT SOLVE IQ! The chat folks came to my rescue, but I was unable to follow their instructions primarily because my laptop "did not cooperate" with the software. It just wasn't intuitive to my 83 year old eyes. So I uninstalled Sove iQ and cancelled my automatic payments, which by the way I was unaware of when I purchased the software. If I hope I have not caused anyone any inconvenience over this. The issue was a degree of user-friendliness and my inexperience.
Response from Solve iQJul 12, 2021
John, We apologize for the inconvenience you had with our software. I have reviewed your account and verified the cancellation. With your subscription you always have access to unlimited tech support at no additional costs over the phone or as you mentioned the live chat. You may contact our tech support at (888)986-8369. Kyle SolveiQ
