Solve iQHello Possible!Solve iQ was founded on the guiding principle that everyone deserves technology that works. Our products combine the most sophisticated engineering with an understanding of how people use their computers, so we can provide a better technology experience to anyone that wants it – no technical expertise required.We also design our products to improve productivity and reduce costs for small businesses and create maximum value for our OEM partners and their customers.
Solve iQ (solveiq.com) has 91 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Rachel
I cannot get anyone to address my problem. I'm sure Kyle will answer this review and say they've answered my emails. However, they're not helping me fix the issue. Every time I log in, it asks me to renew my subscription, which I've already done. I don't want to be charged a second time. KYLE-can you refund me my money and make sure I'm no longer charged?
Jason K.
I have not been able to get in contact with Solve IQ. There telephone numbers are out of services or disconnected and they don't respond back to your e-mails. Is Solve IQ the same as Driver Support One. Solve IQ used to have a chat option and able to get a hold of a tech. All three telephone numbers are out of service or disconnected. How do I get a hold of this company and talk to a real person rather than a bot in a chat window under Driver Support One as Solve IQ doesn't have a chat option at this time. I am paying for a service that I cannot use. I used to really like the Service of Solve IQ until recently, not being able to connect with a tech. If anyone has any information on how to get in touch with a human representative, please provide this information. I don't want to delete Solve IQ and then download Driver Support One if this is going to be the same issues.
Response from Solve iQNov 15, 2023
Jason, We apologize for the inconvenience you are having with contacting our support. With the email you provided I was able to view your account and see that we have responded to each one of your emails. Our live chat support team is no longer available at this time, but every single email you send will be seen and responded to accordingly. Looking back in the past several months, I see we have responded to many emails from you. If you are having trouble viewing these, please check spam/junk folders. Solve iQ and Driver Support are ran by the same organization. Kyle Solve iQ
Karla
I have had SolveIIQ for over a year. Loved the convenience the professional tech people. On my account I have 24 hour telephone service. I cannot reach a person on the phone. I tried logging in and "chatting" with someone and still was not able to get in. I am 66 years old I don't want to learn someone elses job. Your customer service has gone downhill. Please cancel my account as of today. Thank you.
Madeleine E.
Hello! I have been charged money without ever having had an account with you. I have no idea how you got hold of my account details. Since I don't have service, I can't log in and end and I don't dare call. Reported to my bank.
Response from Solve iQApr 3, 2023
Madeleine, We are deeply sorry to hear about this situation. I spoke with our billing department and they have indicated to me that we were seeing some unusual activity with a few people who were testing card numbers a couple of weeks ago. We suggest following up with your bank and verify your card number has not been compromised. We did refund all charges that we believed to be fraudulent. Kyle Solve iQ
Tom H.
They will not cancel your account without removing the software, even if the PC is no longer running. It is a deceptive business model, hoping that you will just keep paying.
Response from Solve iQMar 20, 2023
Tom, We apologize for the inconvenience you have experienced with the cancellation of your subscription. I have reviewed the chat session you had with our third party tech support and see that you abandoned the chat early and did not mention wanting to cancel. With the email address you provided me, I have issued a cancellation and you will no longer be charged. A confirmation email will be sent to the email address you provided. Kyle Solve iQ
Wayne N.
helped me unblock uttorent so i can download my movies
Les T.
First class professional attention to detail yet again from Solve IQ, thanks for your help.
Abdulaziz & V.
Excelent, it is people like Dwight that makes a Co. sucessful
