Solutions Pest & LawnReviews of solutionsstores.com

I paid triple shipping costs to get expedited shipping (it says 1-3 days). It took over a week for my product to arrive. They then refused to refund the expedited shipping costs because they said they have no control over shipping times. If that's the case then DONT HAVE AN OPTION FOR EXPEDITED SHIPPING ON YOUR WEBSITE THAT SAYS 1-3 DAYS GUARANTEED. Buyer beware

There is so much to say about this company. And yet you have to search for a place to write a review… First off, I ordered a bag of insecticide and when I got it, the bag had a cut in it. I did not open the box with a knife and the outer box was pristine so it was clearly not a shipping problem. It was packaged that way. When I contacted customer service, they immediately dismissed me because I didn’t have shipping insurance. I explained I didn’t need shipping insurance because it happened in packaging. They explained the customer takes responsibility for the item as soon as it leaves their facility. I explained it was in that condition in their facility. All I was asking for was a refund. I’d even ship it back to them. I was denied 5 times before asking for a supervisor…twice. I still have not heard from a supervisor. I’ve never been treated like this before. It’s appalling. Poor excuse for a company. Do not purchase from them. Find any other company.

As several here have stated, I would give zero stars if I could. I was burned by this company for over $100. I declined the insurance and they, in my opinion took that opportunity to short my order by several pieces. My order should have included 6 pieces of insecticide but I only received 2. The package should have weighed 8+ pounds but FedEx reported just over 5 pounds at shipment. I immediately reported this to the company but they sent me the policy regarding the insurance waiver. I went to the FedEx website to report the missing items, but this sneaky company uses a shipping technique "Smart Post" that does not allow the end user to file a claim. Only the shipper can file a claim. I reached out to Solutions Pest and Lawn, requesting they file a claim for me, but now they no longer return my text or email requests. I will post this review on every forum I can to hopefully prevent others from falling into their trap!

Pros: Good prices. Cons: If I could give them 0, I would. They sent me the wrong product and I had to go in person to ship a FedEx return. I was told that the correct product would be shipped when my return processed. But that was a lie: when I asked them to cancel the reshipment and issue me a refund, I was told that they had already refunded me and no reshipment was ever sent.

It has been 4 weeks since I place my order. I still have not received it. Solutions pest and lawn has made no effort to resolve the lost order. Or even help me make a claim with FedEx.

As others have echoed, this company has no interest in ensuring customers receive their product in a timely and intact manner. They force you to purchase insurance to cover their poor shipping practices. I naively did not choose the insurance and am out hundreds of dollars, as the product was damaged in transit. Solutions will file a claim with FedEx to get reimbursed, while I get nothing. Their customer service team had no empathy for my situation and was unwilling to refund or reship the chemicals. They did not care that I was a repeat customer and were condescending throughout the process. Never again!

Do not buy from them. They are fraud as they will force you to buy insurance and if you don't get the insurance. Sent the broken seal item and it leaked inside the box whereas box is as good as new.

Terrible website! I clicked on a product to order for $32.00 and in the shopping cart it was $41.00! Cancelled and will never try again! Buyer beware!!