Solutions Pest & LawnReviews of solutionsstores.com

I purchased a simple 2.5 gallon bottle of herbicide from Solutions Pest & Lawn. I was informed after shipment that the product was damaged during shipping. Simple enough I thought, this should be refunded and a new bottle sent. Unfortunately, this did not occur and I was told by the agent, Grace, there is nothing that could be done. There was zero flexibility on the side of Solutions Pest & Lawn, and surprising in today's competitive environment that the company would choose to be so short-sighted as to dig their heels in over 90 dollars. I strongly encourage other potential customers to avoid this risk, as I have learned and find a more reputable company to provide your business.

I spent significant time browsing and selecting multiple items on this website, but the prices displayed were misleading. Five items totaling $169.76 ended up costing $223.16 at checkout due to hidden charges. This experience was frustrating and feels unethical.

The bait station arrived with a broken snap and Solution Pest & Lawn customer service offered absolutely nothing, no return, no refund, no replacement, no credit, no nothing. Too bad for them I was actually going to buy several more units. It was a very disappointing experience - don't do business with this place.

I ordered Products and it took months to ship and when it was sent it never showed up, and after calling was essentially told it was sent and delivered so to bad. customer service is jut horrendously bad

Ok you’ve seen the bad reviews so be warned. This is Not company to do business with, just search and buy elsewhere. I had a really bad experience with these clowns. The customer service is laughable. You have been warned.

I had in issue with an item purchased from Solutionsstores in June of 2025. The item had degenerated in the 7 months that I had it and became unusable. I sent a very complete email to them with pictures and asked for a replacement. The response was less than cordial. I then initiated a review of Solutionsstores detailing the inapproiate response. I was contacted the next day and offered an apology for the response and asked if they could make it right by replacing the item, no charge. I have been very please with the customer care given and have received the new replacement. I have been a repeat customer with this company since 2020 and until this minor bump have had excellent service and pricing. Those with complaints should let them work the issue out without getting upset. I think they will try their best to treat their customers great. Tom D. Southwest Ohio

I ordered 6 protecta evo bait stations. These have a small 10 lb cement style block inside to weigh them down. They packaged 4 of them in the same box with NO protection around each unit or anywhere in the box. With around 40lb's of weight with no protection other than the thickness of the box material, two of the traps were damaged. I called them and they said I did not buy shipping insurance, and that there was nothing they could do. It was the shippers fault for being rough with the package, not there fault for not protecting the product THEY packaged and shipped. I would not recommend purchasing from this company unless you buy the insurance, which is probably just another way for them to make money.

BAD EXPERIENCE! Beware of a company that does not put the customer first instead they put their bottom line first. I ordered 2 bags of grub granules. Neither made it. After 3 weeks, I called the company as there was no follow up. Both items had been damaged in shipping. Customer service told me they would assist with filing a claim. But 2 minutes later after I expressed frustration, they said I needed to file the claim with the carrier myself. The claim was denied because the company would not assist with the information needed for the claim. I'm out over $150 but the time precedence of a company is more important. This company will not stand behind a customer or assist. I talked to the supervisor and he commented he called me 'so that I could vent' instead of offering any assistance and also mentioned the next time I ordered...but I cut him off before he finished because there will not be a next time. In the companies defense, they do offer an 'insurance' option for damaged items during shipping and based off other review, they need to offer it as it happens often. There is just so much wrong with this company and being treated like a number instead of a customer is not how you do business.