Soltech SecurityReviews of soltechsecurity.com

horrible customer service. I will actually have to despute my charge with them because they are not being proactive. buy your stuff on amazon!

i bought a 4 camera samsung 8 channel system from them with multiple non-functioning components, the dvr does not work for more than 3 minutes and a camera does not function either. SO FAR, i would have to strongly urge you to avoid this company, i told them 4 days ago I was having problems and still no solution. i regret buying from them. poor product and so far subpar customer service with returns/refunds

After making this large purchase, I shared the experience with my Son who just purchased a home. He tried to purchase the same 8 camera system 1 week later but had to pay almost $70 more. Let’s hope the cameras work good or the whole system will Be going back.

The monitor we bought lasted less than 9 months. Would not buy from this company again.

how about a phone number for customers to talk with you? bad service bad no phone number policy

Being able to contact a business easily and with professionalism should be the norm, you would think. Those that represent a company, should have the resources available for even such basics as quantity on hand. There should be courteous and knowledgeable agents who respond intelligently and properly review any information available/provided. Don't tell your customer they are wrong, especially when it is clear they are not. So I seldom take the time to review much of anything. But, when both extreme things happen - good or bad - the adrenaline kicks in and this is what happens. I will try and keep this as short and to the point as possible. I was on soltechsecurity.com looking at an item they had. Having some questions, I began looking for a phone number and after much research, found one. When I called, it sounded like a person's voicemail that began with a music clip followed by an automated voice stating unavailable and leave a message. THIS SHOULD HAVE BEEN A WARNING. I left a message. Then went back to the website and using their contact form, sent a message. And waited. Two days. On 5/25, after no response, I called again - getting the same voicemail. Sent a message to their email from my phone and minutes later, got a call back. I began to ask questions and suddenly the rep, who didn't ever identify themselves by name, said there was trouble on the line and hung up. That followed with a text/email saying I needed to ask questions by email. I did just that and the responses were quick. They didn't respond to my last question. I felt confident enough and placed the order. Got emails confirming order. And then one that said the order was cancelled as out of stock. Followed by a canned email noting refund and "sorry to see you go". I found that to be offensive. I wrote back as I was confused why no one there I had spoken to or had emailed had not mentioned anything about being out of stock or close to it or anything.' Two days later, while on Amazon,com, I came across the same item being sold by Soltech Security - at $50 more - showing available 4 units. I was shocked. Sent email with a screen shot noting this to them. Holiday was on 5/29. They responded stating they did not have such a posting for that item and they don't post refurbished item on Amazon. WRONG! I asked them to fill my order as it was originally, at the same cost, BUT without being refurb for all the time and effort, and being slighted by them saying they don't post when they clearly did. Nothing. No response. Nothing. Nada.

I have sent 3 email and not hear back from anybody this company does bad bussniss and doesn't care about the customer I also reported to better bussniss

I am surprised Samsung would not be checking up on your company. I bought two new back up cameras and while they were packed in small boxes, you tossed them in a larger box with no wrapping in the box. One camera got damaged in transit. Lesson learned. Buy someplace else next time. Poor packaging