SolidBuildWood.comReviews of solidbuildwood.com

gran parte superior !!!

You always communicated when and how our new shed was to be delivered. And available for questions.

Seems like agents have poor understanding of the products they are selling. I asked them to add additional windows to my product when I realize there were none included, then the agent replied saying that my purchased product already included three windows. I doubted but then I thought he knew better than me so I didn’t say much. However when I received the product, my worry came true. With all the hassle of suez canal, I completely understand the delayed shipping however setting a delivery date was an another issue. Once I booked available date shown on their calendar I shortly got a message that the date I picked is not actually available. So agent and I communicated to decide on which date is best for the delivery, I gave the agent alternative dates, never received returning confirmation email, leaving me confused. Then the next day the product was delivered to my house when I wasn’t at home, my other family member manage to handle the situation. Overall the whole situation seems not professional compared to the money I invested in the product.

I got my shed, a Brightoln, a few weeks ago and it was easy and super fun to put together. My four- and five-year-old kids were so happy to be able to help (the wood is light enough that they were able to manage pretty big pieces and my son helped hammer in the roof slats and flooring). We ordered the shed directly after Christmas (it was a gift from my wife) but due to COVID it was hung up in a French port for months. Igna was very communicative throughout, sending me updates proactively, describing their interaction with the shippers, even sending a fancy worldwide shipping vessel tracker website for me to see when our ship left France, watch its progress across the Atlantic, and see when it finally could pull into port in Long Beach. (In full transparency, the website provided hours and hours of enjoyable procrastination from my job!) Igna even through in a small gift to express their appreciation with our patience, which was totally unnecessary but demonstrates the attitude SolidBuild has towards customer service. The how-to videos are great and helped out in a couple areas I was a little iffy about. All around, I couldn't be happier we went with SolidBuild and would recommend them in an instant.

Quality materials; quality packaging and instructions; all arrived as expected; good product; good customer support.

Solid Build has been very responsive at every step of the way; the product is first quality; and the plans were simple and easy to follow. Most importantly, the final product is all we expected and more. Very happy with Solid Build - the product and the people.

Hands down, the best shed on the market! The Solid Build team, especially Igna, was so helpful throughout the entire purchase, shipping and build process. I would HIGHLY recommend Solid Build to my family and friends.

Love my shed, it was everything I wanted and more. The only issue that I have is the instructions to put the shed together was not very user friendly. But would definitely recommend the shed to my friends.