Cheryl K.
SolidBuild is unorganized, dishonest and doesn’t care about you
Already a bad experience and my shed hasn’t even been delivered. 2 weeks ago, when I purchased my shed, I asked SolidBuild to either deliver my shed by 7/23 or hold off the delivery until after 8/2. They request this information when you purchase a shed. They scheduled my delivery for 7/25 because that’s what worked for them! Their delivery date is now causing me stress because I don’t have enough time to build the shed before I leave on vacation. This was explained to them and they don’t care. They are in fact, now patting themselves on their backs for delivering in 2 weeks, even though I asked them to wait until after Aug 2 if they couldn’t deliver by July 24. Their website says, “Buy now and schedule your delivery when you’re ready”. This claim is NOT TRUE!
Response from SolidBuildWood.comJul 25, 2026
We understand the frustration here, and we're sorry this fell short of what you needed. When you ordered, you asked for delivery by July 24, or after August 2 if that wasn't possible. Your original delivery was booked well within that window, but the carrier didn't show. That left us choosing between rebooking into the next available slot, which pushed just past your first date, or holding everything until after the 2nd - thus we moved quickly to secure a replacement carrier, reading the situation as wanting the shed as soon as possible. In hindsight we should have paused and confirmed which of your two windows you preferred rather than deciding for you. That's on us, and it's a real lesson we're taking from this. We've refunded the $200 unloading charge, and your shed has now been delivered. For anyone reading: on a standard (non-expedited) delivery, scheduling depends on carrier routing and availability, and while we can't control a carrier no-show, we can and should communicate more clearly when plans change. We'd genuinely rather have gotten this right for you, and if anything's still outstanding you can reach us at [email protected].