Solid-MerchReviews of solid-merch.com

Incredible customer service, great product, will be using them again for sure.

The journey to completing my first order of 500 cassette tapes was challenging but it was worth it. The customer service is amazing they were able to answer any questions I had before and after my order. They were very polite. The production process was roughly 2 months so I had to learn how to be patient in the process. There was a small delay after the deadline but I understand that is the nature of the business. Once I received my order, I did a test run on the cassettes and i realized they made a huge error which was the songs were misplaced and not in the order that it was originally planned so the songs did not reflect the tracklist on the artwork. I was freaking out and very concerned but I reached out to the Solid Merch Team they apologized for the mistake and understood my position as a customer. The reality is this, We are human we are going to make mistakes along the way but its all about having a sense of understanding and making things right. So they remade my order within a week and re-delivered. I did a test run on the second go round man I was so happy. They executed everything perfectly how it was originally supposed to be. I am definitely a happy customer. Solid-Merch will always be my go-to company for my projects. Thank you guys so much. You are the best Solid-Merch. I definitely recommend.

Top quality products.....thank you

Great product, sounds awesome, design came out flawless. The only downside was that production took a while but that likely can't be helped. I'd definitely use again.

Excellent website. All expenses set up ala carte. No hidden charges. Product showed up when promised. I'm in the music business and will recommend Solid Merch extensively! Thanks Jamie Sherwood

They walked me through the process and the end result was excellent! Do recommend!

Pricing was great and product came out great! My issue is that the product took one month longer than promised. Delays due to Covid are understandable and unavoidable but they never communicated that they were having issues because of Covid until I reached out to them several times. It would have been a less stressful process if they could have given me an estimated date they would be shipped and not a vague response that they were checking on it but never did. They didn't ship using the correct shipping we paid for and I had to reach out to get a refund on that also. Not sure if I would use them again.

Great, responsive service