RR
Good Experience Overall
Overall I had a better experience than what most have described recently. ~2 month turnaround for 50 tapes. Everything looks/sounds great, and the 2 necessary reviews were done in a very reasonable amount of time. My only bit of feedback would be that SM could stand to improve their communication, especially when there are known delays due to COVID. I had to email them a few times to get an update on ship time when the original shipping date was delayed by 2+ weeks. After having to contact them they responded promptly/honestly, and the tapes arrived literally one day before my deadline. Not sure I’d use them again, but pretty decent experience when they were essentially the only option!




