WB
Express is not guaranteed
Ordered an express package of 200 vinyl 12”. Quoted 7-9 weeks. At the end of week 9, I was emailed asking a pre-production issue which could’ve been resolved prior to approving my proof. Ended up missing the tour I was supposed to sell these on even though I ordered way ahead of schedule. Solid-Merch offered nothing but an “oops sorry” and no other recourse.
Response from Solid-MerchApr 21, 2023
Thanks for reaching out. We’re sorry we didn’t meet our timing standards for your vinyl project. While we nearly always hit our advertised production times, unfortunately we hit a snag here. We are working internally to address the communication issues that led to this delay, and we’ll also reach out to you privately to discuss and ensure we get this right for you next time. Our sincerest apologies again.




