Paul
SCAM “COMPANY” AVOID
I ordered the RAWS Running Windbreaker Jacket (Translucent Black) on the 12th after specifically messaging the company on Instagram due to concerns about their Trustpilot reviews. I asked directly whether the jacket was genuinely in stock and ready to ship, as the website advertised fast DPD delivery. I was reassured that the item was available, so I proceeded with the order. After payment was taken, I received no dispatch confirmation, no tracking information and no evidence that the item had actually been shipped. Communication then became a series of excuses and false promises through Instagram messages. When I explained that, if the situation was not resolved, I would have no option but to pursue a chargeback through my bank, I was told not to “threaten” them. Shortly afterwards, they blocked me on Instagram, cancelled the order and, at the time of writing this review, still have not refunded my money. Very disappointing experience and extremely unprofessional customer service. Based on my experience, I would strongly advise others to be cautious before ordering from this company.



