Sola Wood FlowersReviews of solawoodflowers.com

Horrible customer service, they say 24 hrs , nope only 10 working hours if they even get to phone or text. You can’t get anything done once they get your money

When I saw the DIY option on the order page, I thought it meant assembling the bouquet once it arrives. Only to find that they send a bunch of raw wood flowers and a few bottles of paint and you will have to dye the flowers yourself. Who on earth has time to be dyeing flowers while in the midst of planning a wedding? The worst part is that it took 3 weeks to be delivered and they DO NOT offer refunds or returns. Absolutely the worst purchase I have made in a long time

I placed my order in May 2025. It didn't arrive until July, and the products were damaged and subpar. When I told the business about the issue, they offered me little to no restitution. I then reminded them that I paid extra for their product protection, and I was finally told they would replace the damaged items. They assured me it would be processed quickly with expedited shipping. I was first told my replacement order would ship July 11th. That didn't happen. I was then told my order would ship July 21st. That didn't happen. Their "customer service" has gotten less and less responsive, and each response offers the same generic response, "sorry for the delay, we appreciate your patience," blah blah blah. They are offering no further information. They are not standing behind their product, or their word.

Horrible experience! Beware!!! This company is a joke (just look at the Google reviews)... I ordered items to test out the company for my wedding... we ordered the Gardenia groom boutineer... first they were delivered super late and had to buy real flowers for the event. They would not offer any kind of support or willingness to address the issue. Only said there was a shipping delay and they did their part by giving rhe items to usps. (Which their site never had a tracking number) finally after getting a tracking number from them in said usps was waiting for them to give usps the items. I tried explaining this which they kept denying liability. After the items were delivered they were not like the pictures! Dark red in the Pic but light in person, then the light white and ivory were dark colors. Truly horrible product and customer service, I bet all these good reviews on their fb is bots... ill be following up with my card for a dispute.... just look at their Google reviews.

zero help when I called their customer service They are not willing to let me return the items i did not order, and part of the order was not available and they were supposed to issue me a credit over 10 days ago

Inaccurate customer service/NOT dedicated to customer satisfaction Beware if you do not have a month to wait for your order look elsewhere. I placed an order on May 19th and did not receive it until June 27th (The day before my daughters wedding). I made several previous phone calls and was informed each time that my order was shipping on June 13th and my request to have a supervisor call me back would be honored. I did not receive a call from a supervisor until July 9th, after I made several other requests via email. The supervisor was unsympathetic and repeated the same phrase I heard prior "the order was shipped within 19 business days as stated on our website". VERY UNHELPFUL!!

Order #676412B — Ruined My Wedding Flowers and Ignored My Complaint I ordered from Sola Wood Flowers on May 25, 2025, and received my order on June 20. I contacted them the same day with photos of the damage, and I’ve been ignored ever since. Part of the order arrived broken, and my bridal bouquet was completely unusable. It looked like it had been dyed by a child, then scorched or rubbed in dirt. It was nothing like what was shown online—absolutely not suitable for my August wedding. Their “satisfaction guarantee” is a joke. They asked for photos and then stopped responding. No remake, no refund, no customer service. I wish I could give zero stars. Save yourself the stress and disappointment—do not order from Sola Wood Flowers.

Low quality - Bad Service. Unreliable shipping methods and terrible customer service. Would not recommend the low quality products either