Sola Wood FlowersReviews of solawoodflowers.com

DO NOT ORDER!!!! My order never shipped (tracking shows still at facility and not picked up). Customer Service won’t give me a refund, only a credit plus 10% which will not even get me my original order because they won’t honor the sale prices when my order was placed on 11/11/25. Terrible customer service and now I have to dispute the charges with my credit card company.

I’m extremely disappointed with this company. I placed an order for my wedding over the weekend—when they weren’t even open—and emailed moments after placing it to request a few changes. Instead of helping, I was told the order was “already in production.” How is that even possible? This was a DIY order, meaning someone actually has to prepare it, and the business was closed the entire time. The explanation makes absolutely no sense. I was simply trying to add items for my wedding, and instead of receiving understanding or assistance, I was met with zero flexibility and poor customer service. Rather than acknowledging the timing or making any effort to help, they gave an excuse that doesn’t add up at all. This is not how you treat customers—especially those ordering for something as important as a wedding. I will be disputing the charge with my credit card company, and future customers should think twice before ordering.

DO NOT BUY. They turned off google reviews and leave only 5 star ratings on their sites and push out fake ads. Granted I impulse purchased quickly, but i spent $100 for $25 worth of Michaels products and a crafts project with no way to return. If i wanted a kids craft project i would have gone down the street, i wanted professional, nice flowers for the wedding - what an epic waste of money. Their overhead is insane

My flowers didn’t arrive for my wedding. I asked for a refund and they refused. I had paid for fast, 3 day shipping and over 2 weeks later, still nothing. Do NOT use this company!

Fake and unrealistic product looks nothing like the photos. This company messed up my order twice and I had to pay for their mistake. The flowers came damaged and when I contacted them for a refund I was only met with contempt. It’s ten days until my event and all they are replying with are excuses about mistakes on their end. I don’t know how this company is still in business. Their contact email is disconnected and their phone waiting times are obscure. DO NOT WASTE YOUR TIME & MONEY!! Extremely misleading advertising and unwarranted guarantees. $400 down the drain to denied money based off of “illustrations.”

Probably the worst customer service I have ever received. I placed my order July 30. The order was delivered September 9. Are you busy wedding planning time I did not get a chance to look through the delivery until September 30. After reviewing my order, i discovered I did not receive all of the items or possibly received incorrect items. Many of the flowers and prepared bouquets were smashed and damaged. I reached out to customer service the evening of 9/30/25. (20 actual days after receipt, 17 working business days since they are closed Sundays) After a 45 minute hold, I was asked to send an email or text. Then was advised I had exceeded their 15 day policy. There has not been anyone request a full explanation of what the problem with my order is or what possible resolution would be. The only response I can get is you are over 15 days so it’s not our problem. What a fabulous way for them to build repeat customers. At this point I have only ordered half of the flowers I needed. I may just chalk it up to a loss and go in a completely different direction Disposing of the flowers purchased from sola and starting a new elsewhere. Reviewing options and going to contact my credit card company to see if I can request a refund since what I ordered was not delivered.

My best friend paid $150 for her bridal bouquet, and they literally smell like rotten fish and urine. They told her that they should just smell musty and to let it sit out. Well, it's been sitting out 3 weeks in the garage, and the smell hasn't gotten any better After we updated them telling them the smell was still terrible and she couldn't walk with these on her Wedding day without smelling terrible, they only offered to cover priority shipping for her and she could order a new bouquet at full price.No discounts no refund no replacement. They hide all the negative reviews and comments.

Ordered the Wild Style Romance Bridal Bouquet in the Build It For Me option. The bouquet arrived damaged and did not match the picture. After a lengthy email exchange where I sought to return the item for a refund because the quality was lacking and the item did not match the advertised picture, I was told they don't do refunds and could remake the bouquet but couldn't guarantee it would look like the bouquet advertised as those are for "inspiration only" which is crap - how would anyone order anything with any degree of confidence if the photo is for inspiration only? I reluctantly agreed to them shipping a replacement which the Customer Service rep assured me they'd personally see that it was better quality and more closely resembled the advertised product. NOPE! A completely smooshed flat pancake bouquet arrived with an even more damaged front flower and still not matching the photo they advertised! Can't even leave a review on their site to let others know how awful this company is...what a joke!