Sola Wood FlowersReviews of solawoodflowers.com

I purchased the Luxe Daisy collection for my wedding, including the bridesmaid bouquet, garland, and assorted flowers for my cake. When the order arrived, it looked nothing like the photos online. I understand slight color variations can happen, but these were completely different flowers altogether. When I contacted customer service, I was told they had run out of the daisy used in the arrangement and substituted a different flower without ever contacting me for approval. Their solution was either to remake the bouquet with the same incorrect flowers or offer store credit. Considering my wedding is right around the corner, neither option was acceptable. Later, they claimed the correct flowers were back in stock and said they would send replacement daisies so I could swap them out myself. While I was already unhappy with that solution, I agreed because they refused to issue a refund. The replacement package arrived — and it was STILL the wrong flower. After reaching out countless times trying to resolve the issue, I even offered to return everything at my own expense in exchange for a full refund. They refused and insisted they did nothing wrong. Changing a customer’s wedding order without permission and then refusing to correct the mistake is unacceptable. This has been one of the worst customer service experiences I have ever dealt with, especially for products meant for such an important day. I rarely leave reviews, but brides deserve to know before ordering. Buyer beware.

Sola wood flowers have single handily ruined my wedding planning and have just made me not even want to walk down the aisle. The flowers look terrible, they smell awful, they arrived late and damaged and you can’t hardly get ahold of customer service and when I finally did I’m so serious they basically told me “tough luck” on the $600 plus dollars I spent on ALL my wedding flowers and won’t do anything to help me or fix the problem. I now cannot get flowers for my wedding because I can’t pay another couple hundred dollars and they won’t even get here in time for my May wedding. I am devastated and ultimately heartbroken because I now won’t have flowers for my wedding. These people are disgusting and have taken a part of my wedding that I cannot get back and I will think of this every time I look at my photos or think of my wedding. They should be shut down and thrown in jail. Absolutely disgusting people…

The flowers are nice, but if anything goes wrong, don't expect to any help. Their customer service is snarky and unhelpful. I contacted them once for an order update and was told I was being impatient. The second time I got a damaged product and was told "oh well" basically.

They took over 10 days to send me my order. My event came and passed. Customer service is not helpful and nothing can be returned. Do not buy

Definitely do not recommend. The majority of flowers were either not cut into petal shapes, making the whole flower look square, or just completely crushed. I ordered them pre-dyed and one of the pinks smelled TERRIBLE, even 5ft away. I contacted them for a return but they refused, said to use baking soda to help with the smell and when I tried to push further with photos of all the damaged flowers they wanted me to give an exact count of every damaged flower and said the way they look is 'normal'.

Order was not on time for wedding. We knew about 2 weeks in advance that it would not arrive on time and they couldn't do anything about it, couldn't refund our order. They have pretty useless customer service and lots of stupid rigid policies. We were out $900

Extremely frustrated and disappointed!! We won’t have the corsages by this weekend’s wedding. 😭 Ordered first week of February. Somehow they “lost” the tracking order. Had to resubmit still in February with their PROMISES over and over that these will get to us in time. The order still says being fulfilled and now they won’t even call me back. I have been very nice to them during this process too. Why lie to me and leave no time for making other plans?

Absolutely terrible and borderline deceptive practices. We ordered a bouquet, they took over a month to ship, and when it arrived, a lot of the flowers were broken, missing petals, and the wrong color. We tried to fix it and ordered yellow sunflowers (the ones in the bouquet were broken and not colored), which took another month. When they arrived, they were on fact not sunflowers, and smelled worse than a poop sewer water. That was the breaking point with them. We contacted them and they said they won't do anything about it because we didn't reach out within 15 days of getting the orders. Only 15 days and they take months to send them! This is also in the fine print in a drop-down on their website, not when you're ordering, which is a deceptive trade practice. In that same drop down, it says they'll replace broken flowers, which of course they're not doing. Avoid the headache of dealing with them and the headache the smell gives you, and go with a better company for your flowers. This place is dooky!