Sola Wood FlowersReviews of solawoodflowers.com

I placed my order on July 15, 2026 for DIY flowers because my wedding was approaching. According to the company's website, non-custom DIY orders are processed within 3 to 5 business days. Unfortunately, that did not happen. After my order still hadn't shipped, I emailed customer service on July 24 asking for an update, as the website showed no tracking information. I also explained that my wedding was on August 5. They assured me that my order would arrive in time for my wedding. It didn't. A shipping label wasn't even created until July 30, with an estimated delivery date of August 12, a full week after my wedding. These were DIY flowers, meaning I still needed time to dye, assemble, and create a bridal bouquet, one boutonnière, and two corsages. By the time the label was created, it was already impossible for me to use these flowers for the purpose they were purchased. As of writing this review, I still have not received my order, so I cannot comment on the quality of the products themselves. However, based on the shipping delays, failure to meet the advertised processing times, and assurances that ultimately proved false, I can only give this company 1 out of 5 stars. If you choose to order from this company, I would strongly recommend allowing months, not weeks, before you need your flowers. Do not rely on the processing times advertised on their website if your event has a firm deadline.

Short version: Company advertises guarantees but doesn’t honor them. Colors are different from what you actually get and some flowers may be sent damaged. Customer service does reply within 24 hours, but cookie cutter replies. More Details: Other reviewers are accurate in saying deliveries are not shipping in the guaranteed time (and the business won’t work with you for refunds or do anything to make anything wrong right). They created a shipping label on the day it was supposed to ship so they could get around having to pay for my order as they said they’re not responsible for shipping but usps was still waiting for the package for several days after it supposedly shipped. If you choose to order from them do so 6 months+ in advance so if you are one of the few who does get the replacement option you’ll have time to send it back and get your replacement before it’s needed. Customer service has improved in sending responses quickly, though they’re all fluff responses that explain why they can’t refund or replace items with a closing line of “We’re here for you”. They’re there but that’s it. Not helpful. My flowers came with one chipped and it had to be packed and sent that way as the missing chip wasn’t in the box. There were other minor issues with the bouquet I ordered but the biggest disappointment besides their failure to honor their guarantees was the burgundy color they sent was more of a dusty rose. Overall a disappointment. If you have a picture in your mind of what you want the flowers to look like, best not to order from here unless you want to be disappointed.

Ordered a sample set and decided to purchase a set for wedding. Selected the color enhanced option, was not impressed with order. It arrived over a month later and was crammed in box. Boutonniere’s were in a bag crammed on top leaving one broken. Bouquet was very dull and even brown compared to non color enhanced sample flowers. After reaching out to customer service was told they couldn’t do anything to make it right or return for refund.

NO REFUNDS! NO RETURNS! NO LIVE SPOKESPERSON! Took 15 days from time of order to time of delivery. Can't cancel and can't return.

Unresponsive and unhelpful customer service. Expect shipping delays and policies that are unfavorable. Please don’t be misled by the influencer ads on social media (Instagram). I was distraught the 2 weeks leading to my wedding since they would not deliver the flowers. Instead I bought a (much) cheaper bouquet from Amazon which was pretty enough.

I tried to order from them twice, both times my tracking information showed waiting for pickup from the facility and the customer service email kept telling me it shipped(LIES). They don't actually send anything for free if it's late! If your order is lost or not shipped they try to replace it or give you a gift card they don't actually give you money back. THEY KEEP LYING saying it's shipped but refused to give new tracking information on the replacement. Never actually got my order. This place is a joke. TAKE YOUR BUSINESS ELSEWHERE. SAVE YOUR MONEY!

DO NOT ORDER FROM THIS COMPANY! Customer service will ignore you and refuse to help you. The have a 15 day return policy that they do not disclose until you need to make a return or exchange, but the flowers aren't scheduled to be delivered until a month later. They only gave me half of my $1550 order and insisted I recieved them all, but I did not. Would not take a return or send me the rest of my order because it was outside of the 15 days. How was I supposed to know I wouldn't get my entire order when they weren't delivered until a month later? I was cheated out of the flower budget for my niece's wedding. IT'S A SCAM DO NOT ORDER FROM THIS COMPANY!

I previously ordered my husband’s boutonniere and my officiant’s flowers from Sola Wood Flowers, and they were beautiful. Because of that positive experience — and because the company advertises a “gets to you or your money back” guarantee — I confidently placed another order for custom corsages for my May 17 wedding, believing there would not be a time crunch. Unfortunately, although the order was marked shipped on May 11, the estimated delivery date became May 22, after the wedding had already taken place. What disappointed me most was the customer service response. Rather than acknowledging that wedding flowers arriving after the wedding makes the product unusable for its intended purpose, I was repeatedly told they only guarantee processing time and referred back to their terms and conditions. No refund or accommodation was offered despite the advertised guarantee. I understand shipping delays can happen, but wedding items are date-sensitive, and I expected better communication and customer service from a company I had trusted and happily ordered from before.