Sola Wood FlowersReviews of solawoodflowers.com

HORRIBLE CUSTOMER SERVICE AND SHIPPING PRACTICES! DO NOT BUY!! I was on a tight timeline but according to their timeline was assured they would get me my order. I was emailed two days after ordering asking for my street address as they were preparing for shipping. Multiple emails since asking for overnight or priority shipping were basically met with “too bad”. My daughters wedding has passed, I still have no flowers and no order or shipping status. I had to go FB marketplace to get replacement flowers the day before. I am taking legal action against this company to include the money spent on other flowers. I would urge anyone else with these issues to do the same.

My best friend ordered her wedding flowers from Sola Wood Flowers well in advance of her wedding. When the order arrived, the two centerpieces looked substantially different from the product photos — particularly the amount of baby’s breath compared with the advertised arrangements. She contacted the company and also left a comment on their Facebook page describing the problem and asking them to make it right. Rather than resolving the issue, her comment was removed and she was blocked from the page. Other friends/family who subsequently commented about her experience were also blocked. Her wedding is approximately one month away, and she is now left trying to resolve an issue with flowers she ordered months in advance. I would strongly recommend that prospective customers look at independent reviews and understand the company’s customer-service and return policies before ordering wedding flowers.

Giving a 1 because I can't give a zero. Problem 1) no shipping updates. Couldn't tell when it was coming for 3 weeks! It finally arrived during a planned trip so I had to have someone go grab it. 2) some flowers were smashed. 3) WRONG COLOR!! 4) so many messages back and forth with no resolution to have it done right. The options were to send me assorted flowers in the right color, and I can pull apart the arrangements to replace them... Or telling me that I can spray paint the flowers. Save yourself the headache and go elsewhere.

I can not believe they had ny orde for 4 weeks and apparently it was forgotten? I cant figure out any other reason it was not out into production. 6 weeks. No flowers. They told me last week itbwas shipped. It was not. A label was created and it sits there with no update when or if it will ship. The absolute worse company I have ever dealt with

I placed my order 7/3/26 and when I first asked about my order, I was told it would ship on 8/4. That didn’t happen. Then on 8/11, I was notified that my order shipped but every time I run the tracking number, the carrier shows the label was created but has not received the shipment! This is true as of 5 minutes ago, today, 8/18/26! I needed those flowers delivered to me no later than Thursday, 8/20/26 for my wedding!!! Every time I contact "customer service" I'm told that sometimes tracking doesn't update in real time as the package is scanned throughout transit, but that's not the issue and they are not listening! It shows and I called the carrier to verify, they have NOT received my package!

Didn’t ship my items until after my wedding. They said it would take 22 days, but it was more like 40. Save your money and order from Amazon. More tha. Half the price and same quality.

I ordered flowers for my wedding based on the color and appearance of the “Beauticious” flower included in a Sola Wood Flowers sampler. What arrived in my wedding order was materially different—much darker and more saturated than the sample I relied on. Instead of resolving an obvious product discrepancy, customer service dragged me through repeated back-and-forth messages and asked for the same photos multiple times, even though I had already provided clear comparisons showing the difference-- literally matching the discrepancy against pantone swatches. They refused to offer a reasonable refund or replacement and repeatedly minimized what the photos plainly showed. The entire interaction left me feeling gaslit, as though I was being unreasonable for expecting the product I ordered to match the company’s own sample. Wedding purchases are time-sensitive and emotionally important. I expected basic accountability and a fair solution, not delays, repetition, and dismissal. Based on both the incorrect order and the way customer service handled it, I cannot recommend this company.

They will delay your order so you have to pay another $164 expedited fee! I paid over $600 for undyed flowers that will not arrive in over a month in time for a wedding! They were not even in process until I asked for an update which happened the same day, oddly enough you can’t cancel an order if it is already in process but you can pay an extra $164 if you want your order in time for your event!