Sola Wood FlowersReviews of solawoodflowers.com

May 2, 2024: They lie about their shipping times. I was promised my order would be shipped over a week ago & it's still not shipped. March 18 - order date. April 12 - emailed that my order was "almost ready". No other contact. April 25 - I contact them & was told would ship next day. April 30 - I contact again & again promised it would ship the next day. May 1 - I contact & told their production (who ships) is "not working today", so would be shipped the NEXT day (why wouldn't they work on a Wednesday?!). May 2 - I contact again & PROMISED it would be shipped by end of business day. Chatted hour before end of business day - told it would ship tomorrow! I'm so angry. They did give me a $5 gift card for my troubles. Grrrrr. Never again will I order dyed flowers from them. Their raw (undyed) flowers came in a timely manner, but I thought having them dye them would be less stressful/time consuming. Nope. Update May 6, 2024: Still dealing with CS trying to get my order shipped. Their business hours end in an hour & I still haven't received any shipping information, just more of the same - "your order will be shipped by the end of the day", "we have no control over when the courier picks up the orders", "please wait and we will send you the shipping information as soon as it ships" . . . . Once again, I am not holding my breath. This order is from 35 BUSINESS days ago (7 weeks)!

Horrible customer service AND product! They did not provide the correct color and did not want to take the return for a refund! They tried to say the color was correct when I told them I ordered WHITE and got cream. They CLAIM a satisfactory guarantee and are willing to "make it right" but this is not true. They wanted to offer me a $30 credit when I paid almost $400 and I can not even use them. BE WARE THEY ARE A SCAM!! Also not mention to took 6 weeks to get my order

Ordered In early January it is now mid March. I tried to get an ETA in February got a vague response and still have not heard or received anything from them. Lesson learned. Don't make the same mistake

I cannot stress it enough. This company is extremely unprofessional, they take forever to respond, there is no communication whatsoever on your order status, and when they eventually get delivered to you (assuming they don't put the wrong address as they did for me) the quality is absolute crap. After trying to get the address corrected for over a month with the worst of communication options, I still had to walk 3 streets over to a neighbor's house and knock on their door so I could get my flowers that were delivered to them. AND I COULDN'T EVEN FIND THE HOUSE. So I am just out of luck on having flowers for my wedding that is THIS MONTH. This company is an absolute joke. It's a waste of your money.

Worst customer service ever. It has been a month since I placed my order. Which was not special it was supposed to ship out in 5-7 days. It still has not shipped 1 month later. Don't order from this company.

Our experience with Sola Wood Flowers was absolutely horrific. We placed an order for wedding flowers. Corsages, boutonnières, and bouquets were ordered within the 30 day timeline. Two days before the wedding, after multiple phone calls to verify they were shipped, we were told the entire order would be canceled and the only remedy they could offer was a refund. No offer to try to find the order in their warehouse and ship it out faster. Just a repeated “I’m sorry, ma’am”. When you place an order, you are required to check a box saying the colors you chose are final, with no ability to see whether they match the colors on the screen (which everyone knows computer screens and then reality don’t match). You also never get asked if the order is for a certain date to make sure they will arrive in time. There is NO assistance to choose what shipping speed you should pick either. I asked to speak to a supervisor at one point, and was told I would get a call. No one ever did. They are only open by phone for two hours a day!! To top it all off, the order shipped out on the wedding day and arrived 5 days after the wedding, when no one needed them. We were left to find flowers two days before a wedding, on Valentine’s Day, when everyone has purchased fresh flowers and almost none are left! I would NEVER recommend this company to anyone.

Horrible Experience, Not only were they 3 weeks late delivering us someone else's order, but after we called them, they did not call us to tell us we got the wrong order, they told us they lost our original order in the mail. I tried for 8 hours to get a supervisor on the phone, and NEVER received a call. I reached out via Email, Text, Social Media, and Phone. Even went as far as to try to connect with their VP of operations. Still nothing. WASTED HUNDREDS OF DOLLARS and A WHOLE WORK DAY. LITERALLY GO WITH ANYONE ELSE.

Took two months to receive my package, half of the items were missing and the other half weren’t even items I ordered. Instead of flowers I received pieces of white plastic labeled as baby’s breath covered in handfuls of glitter that spread everywhere. Disputed it with my credit card company and luckily was able to get my money back. Beware of this scam of a company!