Shawny B.
Solawave customer service is excellent
Solawave customer service is excellent. They responded immediately to my email request and took care of everything professionally and to my satisfaction.
Solawave is a skincare technology company based in Los Angeles, California. We’re a team of entrepreneurs, engineers, and skincare aficionados on a mission to make science-backed skincare accessible to everyone.At Solawave, we believe the skincare industry is too focused on so-called flaws and imperfections. Skincare shouldn’t be about disparagement. Each one of us is navigating our skincare journey with our unique aspirations.To help you achieve whatever your goals may be, we believe every single person has the right to high-quality skincare. Our patented skincare technology, designed for all genders, ages, and skin types, helps you achieve smooth, radiant skin while maintaining natural beauty.
Solawave Inc. (solawave.co) has 141 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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Cosmetics & Makeup · SAN DIEGO, California
Excellent

Cosmetics & Makeup · Torrance, California
Excellent
Cosmetics & Makeup · Calabasas, California
Excellent

Cosmetics & Makeup · San Francisco, California
Excellent
Showing 107 reviews with 5 stars · Clear filters
Shawny B.
Solawave customer service is excellent. They responded immediately to my email request and took care of everything professionally and to my satisfaction.
Pamela Rae K.
I have had a couple of issues with my wand and each time the customer service and response time to my inquiries has been simply amazing. Love the product, love the team. Highly recommend!
Yvette
Solawave has some of the best customer service that I have ever experienced. My package was delivered to the wrong address and they got right on it, staying in touch with me from start to finished, confirming that it was in my hands! I love their products as well And will be ordering more!
D.M.
I have the first gen Solawave wand and it really works. I decided to get the upgraded one (gifting the other to my mom) and am excited to check it out. The service team goes above and beyond to ensure you have a great experience if you email. This is a company that truly cares about its products and customers.
Debbie C.
I have been using the Solawave for about a month now and am excited to see the benefits. This is an easy to use skin care product and perfect self care. I have reached out to customer service with a question and Khaye was fantastic to work with and was able to answer all of my questions and provide help very quickly. I started using the serum and love it, definitely makes using the solawave much easier.
H. C.
I talked with Theresa and she solved all my issues. I did not expect that! It is always great when you are surprised. I would definitely recommend this company.
Response from Solawave Inc.Feb 6, 2024
Hi H. Chandra! We are so sorry to hear this and we would love the opportunity to help, but we can't find any messages from you. Please send us an email at [email protected] so our support team can assist you right away. We look forward to hearing from you!
Self Care C.
Steven in customer services was so helpful and friendly with my query and responded and resolved my issue within 12hrs. A great product with good customer service.
Jessica F.
The product is amazing, love the way its enhanced my skin care routine. And the customer service is beyond amazing, going above and beyond with the assistance they provided ne.