Solawave Inc.Reviews of solawave.co

Excellent service, immediate responses to questions. 3 x using my Solawave and I am loving it!

I recently ordered from Solawave, but unfortunately, FedEx lost my package. I was pleasantly surprised when Mary at Solawave reached out to check if I had received my order. Once I informed them of the situation, they promptly sent me a replacement within two days. Their customer service is phenomenal—responsive, caring, and effective. I truly appreciate their dedication to ensuring a positive experience. It is so rare to find a company that delivers quality products and quality customer service, but look no further. Solawave to the rescue! Highly recommend!

I am so pleased with Solawave. I'm not just talking about my facemask but the entire experience. When I ran into delivery problems with my device, I was in touch with customer service and dealt with an actual human. Then, when I got my device, I used it right way and after nearly 2 months of use, I have to say, I'm quite impressed with the results. "Social media made me do it" and I'm glad I was influenced! Thanks Solawave!!

I'm writing this specifically to praise the customer service of Solawave. I ordered during Xmas and my parcel arrived later than expected, so I had already left for holidays and couldn't gift it to my mum as planned. Besides, the postman left my parcel outside the door and it got stolen. I reached out to Solawave in case they could help with my complaint to the local post. They were responsive throughout and they offered to send a replacement, which was such an amazing gesture. Super pleased with the support, sadly it's not a given these days.

The customer service at Solawave is the absolute BEST that I have ever had to work with!!! I was having problems with my beloved wand, and there customer service department made everything right again, I am soooooo happy!!!! I can't thank them enough!!!

I got this product fully after I read about LED and red light therapy, and understood the limits. It really made a difference in lightening some very persistent dark spots I have and generally making my products work better. That being said the real reason I wanted to write the review is because of Mary. Huge shout out to her. I emailed with a concern about my solawave wand not maintaining its vibration and gave me some troubleshooting tips immediately. She followed up to check if the troubleshooting tips worked and when i let her know it was better but not perfect with her reccos, she offered to send a replacement. Definitely loyal to them now and thanks Mary :)

Excellent customer service, which, for me, is very important.

I love my wand and the serum. I did not have it for a long time, only three weeks but I can see some improvements. On another note, I realized after 3 weeks I was missing a refill. I emailed the customer service and within 10mn they responded to me and sent me one! I was plaisently surprised, I didn't ask for it but they did without any questions! Great customer service must say. Great company and product. Caroline