Solawave Inc.Reviews of solawave.co

I am writing this in the hope of a response from the company. I bought the product a little while ago and hadn't got around to trying to use it until this last week. I watched the video-hold the power button for 2 seconds. Except mine has no power button!

I placed my order on the 14th November and my item still hasn’t arrived! I have contacted customer service several times, only to be given tracking numbers that don’t work. I have since asked for a refund but no one is getting back to me about that. I have lost all confidence in this company. I will be seeking advice from Trading Standards and will also speak to my bank to escalate the case. All the one star reviews are spot on. If you’re thinking of placing an order, I would think again!

placed an order with Solawave on November 24, 2024, and was informed that it was being dispatched. However, my experience since then has been highly frustrating. Despite numerous emails, I received conflicting updates from the company. One representative assured me the order was sent, while another claimed it hadn’t been dispatched yet. Meanwhile, DHL tracking indicated the package was being processed, adding to the confusion. I emphasized that the item was a gift needed by a specific date, but it never arrived on time. I requested a full refund, only to be offered a partial refund, which I found unacceptable given the circumstances. Eventually, someone promised to send a replacement and issue a full refund. However, tracking information remained unclear, and the replacement seemed to be mishandled as well. I later received another notification stating the order was returned, which contradicted earlier claims. The inconsistent communication, lack of accountability, and conflicting information from various representatives suggest a lack of coordination within the company. This experience has left me with no confidence in Solawave’s ability to fulfill orders reliably. I would not recommend this company to others based on my experience.

I bought 2 wands that I used 4ish times. They are both now not working. The “warranty” period has conveniently closed but they said for $89 I can have a new wand. Clearly not going to put more money into this company. What a scam

Solawave's UK site is not in fact based in the UK so, despite the abundant number of emails about their Black Friday offers, when reached checkout suddenly found circa £90 added on for 'shipping'. Love the wand and indeed the serums that go along with it. Sadly, can't now buy direct from Solawave if they're going to add on extortionate shipping which they then say covers shipping & customs to the UK. Great products, sadly no UK presence.

Other than to improve circulation, there is little benefit to the anti-aging claims of this product. It stopped working just after the warranty expired.

No customer service, no answer to technical questions. I doubt they have galvanic or microcurrent, as I have other devices that does so and solawave is nothing like them. No refund has been issued. Do not buy, scam

I purchased a solawave wand in October 2022. After 4 weeks, no visible results. I thought that maybe my skin needed more time to show the benefits but after 6-7 weeks, the wand stopped working altogether, even after a full nights charge. I reached out to the company to initiate an RMA. No phone number to contact, just an email. After nearly 20 days from initially reaching out to them, still no response. I dispute the charge with my credit card company. Solawave then returned my email the next business day and provided me with a return label. I placed the defective product in the mail the following day and tracking shows they received it the next day after that. They continue to reach out to me to ask me to withdraw my dispute in order to issue a refund. I said just acknowledge receipt of the defective product with the credit card company and allow them to close the case. After the time frame to respond to the dispute, they refused to issue a refund with my credit card company and the conditional credit was reversed. I provided further evidence that I’m no longer in possession of the defective product and that I shouldn’t be responsible for the charge. So my CC company appeals the decision and continues to fight on my behalf. After the allotted time to further investigate, Solawave still refused to refund even though I no longer have their defective and ineffective product. I called my CC company and they issued me the refund because of my longstanding business with them. My CC company will now pursue getting their refund but without my involvement. Bottom line, Solawave has very poor customer service and unethical business practices. DO NOT BUY FROM SOLAWAVE.