Soko GlamReviews of sokoglam.com

Excellent customer service! I have contacted them twice and both times they have replied right away. I love their products and they are definitely a trustworthy company.

I had an order that was claimed "delivered", but it was not. I contacted customer service and they immediately checked for me what was going on. They apologized and sent me another package and gave me some points as well!

They had incredible customer service and I got my products in a timely manner! I even got testers in my package. I will definitely shop with them again!

Placed an order and was charged 3 mysterious taxes. Some "NYC tax" (?!), "special tax" etc. Wrote them a message regarding that - no response. Fishy business, never again. Shopping with companies based in Korea instead, no tax, no shipping

I don't know why they have low ratings. I absolutely love their products, prices are reasonable, and customer service is really good.

I was excited to order from here because I love K-Beauty. I am in Canada and thought it wasn't too expensive considering the shipping fee. BUT once I placed my order, it told me that not only was I charged $8.50 for shipping, I was also charged $9.27 for my province as well. I didn't know that I was getting charged both fees as it never told me!

HORRIBLE CUSTOMER SERVICE!!!!

I ordered a number of sheet masks for my sister's birthday. After placing the order, I got an email saying one mask had since gone out of stock, so it wouldn't be in the order. I immediately responded and asked to substitute another mask in, but was told they couldn't do that because they had already shipped the order, so if I wanted the additional mask I'd have to pay a second shipping fee. Cut to my sister's birthday the next week, when she didn't even have the package. I checked the tracking information and it didn't ship until three days AFTER they told me it had. Super frustrating customer service, will not be using again.