Soko GlamReviews of sokoglam.com

I am extremely disappointed with my experience with Soko Glam. It has been almost a month since I placed my order, and I still have not received it. The package could not be delivered and has now been returned to the sender. Both DHL and Colis Privé advised me to contact Soko Glam and ask them to reschedule the delivery or provide a solution. I sent an email to customer service as instructed, but I never received any response. After reading reviews from other customers, I realized that many people have had the same issue and that emails often go unanswered. I spent a significant amount of money on this order, and because I live in France, I have also lost around €20 in shipping fees. Waiting this long without any communication or support is unacceptable. I am very frustrated and disappointed with the lack of customer service. I expected much better from a company with such a reputation. I would not recommend ordering from Soko Glam if you are an international customer.

This company used to be good but now it's horrible. They use a shipping company called ShipX that sucks. That company can't find my address so I've been waiting for almost 2 weeks. I have emailed soko glam customer service about it and they're not helping at all. On top of that, they have stopped responding to my emails so I have to open a chargeback now since I'm never getting what I ordered.

ordered a perfume which sat at the "in transit to dhl distributing center" for 10 days before i asked whats going on and they tell me its missing, they couldn't replace it because its now out of stock, im assuming it was out of stock in the beginning and they were just not going to say anything.

I wish I could give this place a zero. Their customer service is appalling! They don't give much solution and have given the wrong products and are now telling me that I need to pay for the return shipment for their wrong shipment. This makes no sense to penalize their clients for the companies error. And part of my order is still not delivered...

No customer service responded after contacting 4 times, orders didn’t arrive, missing products on order that did arrive $189 worth of missing products from one box and $300 worth of missing packages, miscalculated refunds on out of stock products, two week to ship, god awful shipping routs and company, absolute garbage, this is the first time I’ve encountered issues with soko I’ve ordered from them for 4 years and within the last two months I’ve experienced every bad issue you can with a brand i don't know who's in charge but they don't care and their team sucks I will never be purchasing from then again which saddens me since I was a die hard supporter, but I'll only be using YesStyle and Olive Young for my k beauty needs from now on

I wish I went here first! I ordered during back Friday and they cancelled my order without telling me. All items are in stock, so they seem to just avoid wanting to apply the discount. I am a repeat customer and had issues in the past where they promised free worldwide delivery and the post charged me 20$ at delivery!

I don’t like how publicly controversially political Charlotte Cho has become on social media. Why jeopardize your company?? This company used to have a great amount of curated products. Very skimpy now. Wonder if her political views this election has anything to do with it. Companies of these products that don’t want to lose customers will stop doing business with people like Charlotte …which is great. Go woke, go broke. Just sell the products and leave your personal life out of it. The dwindling of products combined with Charlotte’s political opinions on social media made it an easy decision to never buy/support this company again. After 12 years (since day one) of supporting this company, it’s peace out for me! ✌🏼

The first time I ordered from soko glam the company shipped my item the next day but then I ordered once again on May 23rd and it's now June 1st and my item has still not been shipped. And because I demanded not so nicely for my money to be refunded, they did refund me but then banned me for life from buying from them. Now this email I got from someone named Lili told me I'm no longer able to purchase for soko glam and I'm not sure why she thinks that hurts me cause I would never give this so called company another dime. OH BY THE WAY, I GOT A REFUND AFTER I THREATENED TO FILE A COMPLAINT WITH THE ATTORNEY GENERALS OFFICE. DON'T BUY FROM SOKO GLAM. BELIEVE THE REVIEWS!! Also go to the website glassdoor and look at what employees are saying about this company. They say the products are NOT high quality and the CEO is not a nice person. I would agree with that.