SohotstaysReviews of sohotstays.com

SoHot continues to lie like trash. My previous review was 100% accurate. The lying host, who refuses to identify themselves, claimed when their cleaner came to correct their error she was so afraid she came with her partner. Complete LIE. She came by herself and unlike the lying host was very pleasant. You lied about her safety. She walked us around the apartment, pointing out various aspects. In no way was she in fear of her safety as the host lied. If she was in fear of her safety she would have given us the key and left like a bat out of hell. But she didn’t. I had to remove my accurate BnB review because after the host responded with lies AirBnb said I could not counter the deplorable lies. It was AirBnB who said the only way to remove SoHot lies was to remove my original accurate post. And you probably knew their policy so you had a free run to respond with lies. So I had no choice if I wanted to get rid of your LYING response. Are you going to respond and repeat your lie about your cleaner’s safety? If SoHot had accurate lock box instruction this would never had happened. I’ve used 100’s of lock boxes with no problems, until SoHot. I asked for help and the person kept repeating the code number and was doing nothing to solve the problem (which the cleaner said I used the correct number, but the host never said you also had to press two buttons, one of which was not visible). Do keep being rude and lying about me. You just can’t stop with the personal attacks and smears.

The location & the view are brilliant. That is unfortunatly where the compliments stop. On arrival everything looked okay on the inside. We put our luggage inside & went straight out. On getting back later that night i realised there was a problem with the toilet roll holder in the on suite bathroom, it was late so decided i would contact the host the next day. As i was going to get into bed in the master bedroom i noticed that the sheets were stained so decided to sleep on top of the duvet with my dressing gown as not only was the duvet stained but also the throw. My children were going to sleep in the second bedroom & as i was going to put them to bed realised that the throws were missing from there beds. There was a cupboard in the room so i opened it up & the throws from there beds were thrown on a shelf inside. On inspection they were there as were heavily stained with a brown substance! We worked it out & went to bed. On waking the next day as i went to use the shower in the on suite i noticed that the shower door handle was hanging off. It looked fine but once you touched it it was not conected to the door. We got ready & i decided to message the host. I raised my concerns & have never recieved such shocking customer service. I had 1 host emailing me & another whatsapping me. The conclusion was the shower door was fine before you got there as looks fine on the cleaners video. We will get it sorted once you check out! I mentioned the stained sheets & was told they run the laundrette & the sheets were washed. I then recieved still pictures of the cleaners video showing me the full laundry basket & the shower door looking fine. I told the host i was not desputing they had been laundered but they were not clean. I then asked if it would be what they expected & did not recieve an answer. The terrace is massive & the view is great. That is if your standing & not looking through the seagull poo stained glass panels. There was a mop & bucket & also a broom out on the terrace & it fully puzzled me why as it had not been cleaned in a long while. The furniture is all also stained with seagull poo. I found the furniture covers in the corner filled with stagnent water. So i guess it never gets covered as well as never being cleaned. The sofas in the front room are a real treasure trove when moved as they NEVER get cleaned under. We did not recieve the right amount of towels, no one had a hand towel & we all had 1 on our previous visit & the bath towels we did recieve were off white. We had 1 blue towel with 2 white & 2 off white. Some needs to learn that you can not wash white towel with dark blue towels! So in summary if you appreciate rude hosts, stained sheets & an unclean appartment appealing, then this is the place for you! The colour of the towels was an issue as the blue 1 had clearly dyed the white ones. And on our previous stay we all had our own hand towel, this time there was 2 between 5 of us. Have a look at your pictures you use to get customers. Every bed has a bath towel & hand towel! As you told me you owned the laundrette also, you needed to know that your laundry is not up to scratch! I have full videos & photos. Wished i could upload them here as we would see that my review is genuine & the appartment was dirty! When paying to stay somewhere the least you expect is unstained sheets & throws, clean or not stains do not make you think clean! No videos were sent at all just still pictures from the video. Can not even tell the truth there! I would love for trust pilot to ask for my photos & videos to verify my review. You recieved a conplaint & i replied to your rude replies in 1 line sentences. I did not have the time for paragraphs 🤣🤣🤣 No guests are every going to be satisfied with stained sheets!!! I would like to make it known that i have stayed with them once before, not numerous. I stayed 1 night & could not be bothered to complain. Let it also be known i made this review here as NO review link was sent from sohotstays, because they know they are wrong & my pictures & videos would show them & there dirty appartment up!!!