Eric
Impressed with Sohimi
I absolutely loved the toy that I received! I was worried at first ordering, but the customer service reps answered all my questions. I especially love how quick Sohimi was too ship out.

Sohimi is an online intimate wellness retailer offering vibrators, male masturbators, couples’ products, lubricants, and related accessories. Our website is designed to help adults compare products using published specifications, care guidance, shipping information, return conditions, warranty terms, and customer feedback before ordering.For standard products, inventory is separated by fulfillment region to make delivery estimates more predictable and reduce unexpected transfers between warehouses. Clearance, final-sale, or other specifically identified products may ship from another warehouse when this is disclosed on the product page before checkout. Availability and delivery estimates can vary by destination and product.Orders are sent in discreet outer packaging. Customers can review the current Shipping Policy, Refund Policy, warranty information, Privacy Policy, and billing information on sohimi.com. The product specifications and eligibility conditions shown on the relevant product or policy page apply to each order. Customers should review the current terms before purchasing because promotions and eligibility conditions may change.Our review history includes both positive and negative customer feedback. Sohimi does not create, buy, or rewrite customer reviews to change their rating or sentiment. We use customer feedback, including complaints about delivery, to identify operational problems and improve our fulfillment process.For questions about an order, delivery, return eligibility, warranty support, or product information, contact [email protected]. Please include your order number when contacting support so the team can locate the order and respond more efficiently.
Sohimi (sohimi.com) has 152 customer reviews on Five Star Index, with an average rating of 3.6 out of 5.
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Eric
I absolutely loved the toy that I received! I was worried at first ordering, but the customer service reps answered all my questions. I especially love how quick Sohimi was too ship out.
Amy V.
Product arrived defective, requested a refund and never received one, let alone an email back
Response from SohimiJul 13, 2026
To help our technical team pinpoint the issue and provide a quick solution, could you please record a short video showing the problem to our Support team, [email protected]? Specifically, a clip of the toy's reaction would be extremely helpful. This will save us time in diagnosing the cause and getting you back to enjoying your toy.
MELR
The selection was easy to look through and shipping time was fast! The item seems to be exactly as advertised!
Thomas
My go-to place for adult toys and products. They offer a wide range of options for both men and women and their customer service has always been top notch.
Bob
Overall good experience, shipping could have been faster. You should generate an email when an item ships. I have no complaints and would shop with you again
Response from SohimiJun 10, 2026
Thank you so much for your positive review and for sharing your overall good experience with us! We are thrilled to hear that you would shop with us again. Regarding the shipping notification, we actually do have an automated system that emails the tracking details as soon as an item leaves our warehouse. We are so sorry that this email didn't make it to you this time—sometimes our system emails can accidentally get filtered into the Spam or Promotions folder. We are actively checking our system to ensure this doesn't happen again. For your future orders, please feel free to whitelist our email address, or check your spam folder if you don't see the tracking info. Thank you again for your valuable feedback, and we look forward to serving you even better next time!
fawaz F.
The toy worked when rectum was wet once. Then when rectum was dry, it does not penetrate! Only one mode noted on the app.
Response from SohimiJun 3, 2026
We are very sorry to hear that the toy did not meet your expectations. Quality and customer experience are highly valued at our brand. We would love to know more details to see how we can assist you with a replacement or a solution. Please reach out to us at [email protected] with your order details. Thank you for helping us improve.
Dylan P.
great products for good price. customer service handled a lost package (post office issue) correctly. recommend
Christine F.
Purchased two items. They came quickly. Seem to be very good material. Enjoyed them so far ;-P