Dirk
The vibration mode on the Hiver was not working
The vibration mode on the Hiver was simply not working. After 15 email exhanges with the Sohimi support service (hey, try this try that, send us a video, send us one more video, endless discussions) I got tired of all this, hence the one star. Don't believe for a second they will send a replacement or a refund. I'm sure they will have a nice reply to my review, it's so predictable.
Response from SohimiApr 25, 2025
Hello, Thank you so much for taking the time to review us.. We are sorry that the product did not satisfy you. In order to better serve our customers, we promise that if the product has quality problems within 3 month after sale, we will give you a full refund or reissue you a new product. We cannot judge which part of the product has a problem from your video. We also hope that you can provide a video that can show the problem of the product, so that we can find the cause and provide you with after-sales service We are sorry to bring you not good experience. Please feel free to contact our after-sales team, they will serve you wholeheartedly. Thank you for your support.