Soft-Ride Equine Comfort BootsReviews of softrideboots.com

Absolutely NO SERVICE! They either ignore your email, or send it back with no help. I've ordered two pairs in a 2 month period, wish I could post photos here, both pairs completely torn and unusable. My laminitic horse is very slow moving, and only walks slowly. I asked them for help and got none. Also, my credit card got stolen BOTH times I ordered from them. And you all know what a hassle that is! I asked them to look into it, no response, of course. I did not ask for a refund, did not ask for anything but help on confirmation of sizing on my 3d pair of boots and laminitis pads.

Worst boots ever paidover$200 for pair ripped in 2 weeks. Had farrier measure and check fit. Still was blamed for wrong sizing! No refund. DONT WASTE YOUR $$$

The Soft-ride Comfort Boots only lasted 4 days when I found a major rip defect in the inside lining. Soft-ride Comfort Boosts their year guarantee, but for my experience did not hold up to their end of the deal on $220.00 pair of boots. When I sent in pictures they progresses to blaming it on me for not calling in my measurements, although I tried several time and only got a recording with no option to leave a message. Next was my fault for not taking boots off and cleaning everyday when I was following my Vets instructions for 4 days on 1 day off and I did check Velcro several times a day. Today I am stuck with $220. boots that are ripped, but Mare will have to wear anyway. Thanks Soft-Ride Equine Comfort Boots for your support!!

I have had Soft Boots on my thoroughbred for about a 2 weeks and in this time they have come off 3 times. This was a bad decision to purchase this brand :( I called SR directly and Jackie (no matter how many times I called, it was strange she was never there) sent me a 6L bc my mare's hoofs are wide. They fit the width, but nothing else. Seemingly therapeutic she could benefit greatly, if they could stay on. She suggested folding the back down, but that didn't work. Next stop more custom inserts. This is my 3rd pair ($600) and it's getting to expensive along with equioxx.

Appalling service, scam company with zero care for animal welfare. Knowingly selling faulty products with a bogus warranty that they will not fulfil. They charged my credit card an additional USD$180.00 above the advertised price without approval and would not respond to emails. The boots arrived significantly delayed, immediately the stitching came undone and the boot fell apart. I contacted the company with detailed photos and have since emailed 7 times this month with no response. I have a sick horse endangered by this company, they happily took $ with no intention of providing the product advertised.