Soft-Ride Equine Comfort BootsReviews of softrideboots.com

Soft-Ride Equine Comfort Boots

About Soft-Ride Equine Comfort Boots

Equine Comfort Boots, gel orthotics and ice spa boots are designed for unparalled comfort and protection for your horse.

Soft-Ride Equine Comfort Boots (softrideboots.com) has 13 customer reviews on Five Star Index, with an average rating of 1.7 out of 5.

Replies: The company has not replied to any reviews yet.
Latest: Most recent review: September 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Showing 2 reviews with 3 stars · Clear filters

Jane S.
Apr 27, 2026
the product delivery
the product, the Soft Ride boots, is great. Sizing was correct and my horse is doing great in the boots. The problem the company has relates to customer service, which is nonexistant. The options for delivery include a $100 charge for FedEx 2 day/AM delivery. The boots were shipped promptly but FedEx missed the delivery date and time by more than 36 hours. FedEx advised I could get a full refund but only if SoftRide filed for my reimbursement. I have called and emailed several times and have been completely ignored. Very very poor customer support here. Do not fall for the overnight or 2 day FedEx option on this purchase!
Patricia G.
Oct 8, 2023
Crickets when I needed customer service on a faulty boot
I hate to give the boots themselves a failing review because they really do work.....if you don't get a faulty one. I did and it was wearing a sore on my horses coronet band. It clearly had a crooked seam on the top which puckered badly. I wrote several times and got no response. As expensive as they are, I would have hoped for better customer service.