SoftorinoReviews of softorino.com

I have been a loyal customer Softorino for years and appreciate what they do. I've had a few small issues over the years and the Softorino Customer Support have been very quick in helping me resolve them. Keep up the great work Softorino

I’ve been a loyal customer for years—and it’s not just because their products are top-notch. What truly sets them apart is their outstanding customer service. They actually respond when you have questions, concerns, or tech hiccups. Let’s be real: life happens, things go sideways—but it’s rare and refreshing to find a company that treats you like a real person, not just a ticket number. These folks seriously rock. I can’t say enough good things about both their products and their people. They genuinely care about their clients—and that’s a wow-worthy experience every time.

Scammers. Never trust on their software anymore. Bullshit.

I like Softorino’s software products. They offer user-friendly applications for both Mac and Windows that simplify tasks like media management and file transfers. For example, WALTR PRO allows seamless transfer of various file formats to iOS devices, and Folder Colorizer 2 enables easy customization of folder colors on Windows.

I had been using products from Softorino for years & went with the annual subscription when it came up. However, in the past months my lifestyle has changed to where I did not actually use any of the apps at all anymore. I forgot about the annual subscription until the charge showed up. Not expecting much I emailed to see if I could cancel right away or would I have to wait a year. They went ahead and canceled and refunded me immediately. Their customer service is definitely geared towards the customer (how refreshing) and their products are excellent, I just don't need them anymore.

I purchased the Universal Licenses in December 2024 with high hopes of using a suite of applications that would support my needs. Unfortunately, the experience has been nothing short of frustration, and the support I've received so far has been inadequate. SYCPRO, one of the apps included in the package, worked for a while but then stopped functioning altogether. I immediately escalated the issue to customer support, hoping for a swift resolution. An engineer initially accessed my laptop and fixed the issue with SYCPRO, but within a short time, the app stopped working again. The other apps I reported as not working were not looked at. This was already disappointing, but I decided to give it another shot. I rescheduled for a follow-up appointment on March 17. Customer support was unable to make that date, so it was moved to March 18. Once again, the scheduled time came and went without any resolution. I requested a new date and heard nothing back until March 24—nearly a full week later. At that point, I requested a meeting time for the engineer to access my PC and directly troubleshoot the issues. As of March 25, 2025, only one of the apps is still working. I finally received an email at 8:45 AM on March 25th asking for more information, which felt like an attempt to delay matters further. This ongoing back-and-forth is exhausting, and I feel like I'm being jerked around. The issue could likely be resolved much more efficiently by having the “EXPERTS” at Softorino fully investigate the situation and perhaps reset the licenses, reloading everything on the portal, so a simple reinstall and activation of the apps. The lack of responsiveness and delay in fixing the apps is extremely frustrating. I paid for a service that is not working as advertised, and the support process has been riddled with poor communication and unnecessary backlogs. It’s hard to trust a service when they can’t even follow through with basic support commitments. At this point, I’m deeply dissatisfied with both the functionality of the apps and the lack of urgency from customer support. Unless things improve drastically, I am strongly looking forward to advise potential other customers to reconsider their purchasing said applications. I feel like I'm still nowhere near a proper solution after several months and have lost customers because of the lack of service. I have been trying to get apps to work since January 7, 2025. Paid money for little to no applications working and little to no help from Softorino

Good Support and quick response fixed my Request on Account settings

Great customer service