SoftorinoReviews of softorino.com

Errors across multiple PCs for WaltrPro. AI based support provided generic assistance that did not help. Support unable to assist prior to subscription expiring and no offer of subscription extension to enable them to help me troubleshoot and actually use the product. Do not recommend, money for nothing. Edit 2026/05/07 Following the response from Softorino - I emailed their support to get a refund. After some delay, they advised that my subscription is already cancelled (which wasn’t a concern, I cancelled it as their product didn’t work). I was then advised that my refund request was over 30 days and declined as per their policy. This experience is an example of their lack of customer service. Edit 2026/05/09 I replied back to support advising that I was offered a refund here on Trustpilot. They replied today stating that I will not be getting a refund. After reiterating to support for the 4th time I was offered a refund on trustpilot, they asked I provide a screenshot. Once I provided it I was given a 50% refund of the total I paid for the non functioning product. Overall - don’t recommend the hassle.

Tried the free trial and the product was great, decide to pay for it and cant get it to work, nowadays when you buy something you expect it to work straight way, or at least have some support. They claim to have a 24/7 support, all a lie. For a tech company you expect it work better than this. I emailed as requested and I still haven't hear it from you. Its funny that you have the time to reply to reviewers but cant be bother helping your customers.

Purchased for the ability to download videos on a MacBook Pro. I got an error message even after downloading and resetting a couple of times. Reached out for help, nothing after several Emails. Then asked for a refund and again nothing. Eventually after another email and threat that I would get this refunded through my credit card provider, it was cancelled and refunded today. Very poor service and very disapointed.

Complete nightmare. Bought PC World promotion bundle of all apps after being assured by Softorino transfer of music from iPad to mac was supported. Could not activate software for over 24 hrs because codes were not sent to Softorino. Had multiple dwnld and activation issues to finally get apps loaded. Most are useless. The one I needed, AltTunes for Mac is not available "coming in future". Wasted my time and $. Company rep lied to me.

I was in constant, constant, and constant contact with Softorino for 4 months trying to get the new version of SYC PRO to work. The new version is an operational departure from the previous version that I was used to. Clearer instructions on how to operate the product is necessary to avoid frustration for both the user and the support team which was very diligent and patient in trying to enable the product.

I have been a long-standing customer, and the software had consistently worked well until the recent update to the Pro version. Since then, the application has repeatedly crashed, and I have been unable to identify the cause. I contacted your support team on six separate occasions and did not receive a single response. In addition, I have purchased the YouTube converter multiple times, and unfortunately, none of them have worked. I am extremely disappointed that, despite the amount I have spent, no support or assistance has been provided. Regrettably, due to the lack of service and unresolved issues, I will be discontinuing the use of this product and seeking an alternative solution.

The products worked well for a while but then no longer worked after I purchased another year. I contacted softorino who have promised much but not delivered. They asked me for screenshots, details but did nothing. They are full of shit. And when I asked for my money they keep on trying to fix the problem but have not. I have paid for the app (SYC) for 6 months without being able to use it and they have refused to return my money and not been able to fix the issue. The worst service from any company I have ever experienced. Dishonest, incompetent, and they wont even return my money. You deal with the company at your own risk. Be warned.

The App worked fine for a few months and then.....started freezing. Contacted support and initially they were helpful and I updated the app with a link they gave me and it worked again. I renewed my subscription after a year and a month later it stopped working altogether. Sent half a dozen support emails over three months and no reply. Eventually cancelled by subscription and deleted the apps. Would not recommend based on usage and non existing support. I received a response to my review asking me to email support and they would assist. I emailed four times and nothing. Used their chat bot....and it refers you to support. Tried to review my subscriptions and it sends an email to log in and does not arrive 12 times!! If I want to buy a license it works pretty good!? 07/11/2025 update: I emailed four more times to 'Reach out' and no response. Its a pity as it used to be a reliable company when I bought my first few licences!?