SofafairReviews of sofafair.com

No customer service, confused customer's order, but shipping was fast after 2rd attempts.

I'm unhappy because one of my sofas arrived without the feet. Otherwise it's lovely, but lower than the others that arrived with the feet. I'm not happy.

I ordered a coffee table with storage from them. It was mangled when I received it. By that I mean the hinges were ripped out of the wood; wood was missing on the front; The tops would not open due to hinge damage. I had a hard time getting anyone to correspond with me. I stopped payment on the credit card I had used. They then called and said that they would refund my money, but I needed to lift the stop payment, which I did. They then came back 10 days later and said that they could not refund my almost $700. I will NEVER order from these untrustworthy people again. I now have a coffee table, which I got rooked into paying for by SofaFair, in my basement that is going to the dump. I contacted several professional woodworkers who said it could not be repaired cost effectively.

Your site advertised the sofa I wanted as in stock, allowed me to order it and then contacted me that it was out of stock indefinitely. Why don’t you delete items which are no longer available and save everyone a lot of time, not to say frustration.

This company fails to show what they are really selling in the pictures and are deceiving on their comments of the pictures they show, I looked up to buy a kitchen table and chairs set, I believed it was taking me to the whole set I hit the button for a "set" to purchase and it showed a whole set. To my surprise when it arrived there was only a table. When I called their number which was almost impossible to find no one answered the phone when the delivery guys brought to my home late in the evening and I caught the mix up. The delivery guy tried to reach someone and no one answered. They were not very accommodating to their customers and pretty much brushed me off. They said they were good doing it that way and wouldn't come and pick it up. They told me I will have to figure out how to get it back to them and pay for the return. The man who delivered it said he lived close to me and was on his way home that night. They aren't a credible company or they would have tried to work with me.

I purchased the T.V. wall entertainer with fireplace and never received the fireplace, and when I got the entertainment wall mount at different times it came in 2 to 3 separate days. I still haven't got the fireplace, so no im not happy with this company wont be ordering nothing else. No one tried to fix the issue.

Terrible, received wrong dining table. Very difficult to contact. No resolution so far

I ordered a glass curio cabinet, first of all the shipping company that they use(Estes) are very unprofessional, they didn’t want to help me load it, secondly when I got the cabinet home and started to put it together the glass was broke, and then the wood area had a crack in it. I reached out to the shipping company and they didn’t want to do anything, they told me to get in touch with Sofa Fair, and when they emailed me they said, “how do we know it’s broke”, I guess the picture wasn’t enough, they offered me $50 that I’m still waiting on. I believe it was put in the box broken because it was packed in foam, and the foam was still in tact. I had never ordered a piece of furniture online before, and I don’t think I will again especially from these guys. The $50 that I was offered will have to go towards repair if I receive it. Ordering online is a gamble