sofabed.comReviews of sofabed.com

The couch is amazing and I’m glad to have gone with sofabed.com, however, the delivery was subpar. We were supposed to have full furniture assembly, but the delivery men failed to read the instructions and believed it could not be assembled. They left while the item was still in pieces, saying “sorry, we’re late for other deliveries”. I assembled the entire thing myself after they left and it’s all great now, but I would have preferred this to be done by the people I paid to do it. The product is great, but they should use other delivery people.

Communication was minimal - receipts looked bit strange (no real information). Delivery was faster than expected but white glove it was not!!!! I wanted this sofa bed in a bedroom. The door is standard in size but sofa was too big. Door had to removed by my husband. Door frame damaged. You might say that’s not the delivery guys fault but they didn’t seem to have a clue what to do without my husband’s help. The sofa feet go on after it’s in the room. One foot had no screw insert (that equals no quality assurance) so we had to run around and find our own screw. By the way this is a Ashley brand sofa. I thought I was getting something better. Slick advertising.

I would not order from this company again, and here’s why. I ordered a Luonto king size sleeper sofa from this on-line Luonto dealer, sofabed.com, rather than the brick and mortar dealer in my hometown specifically because James with sofabed.com stated that it would be no problem to get the sleeper sofa delivered before my out-of-town guests arrived on Dec. 22, 2022. James confirmed that it was a 3-4 week delivery time, and by my ordering soon they could get the sofa delivered in time. I explained to James where I lived and the size of my driveway (it cannot handle semi trucks), and James said that would not be a problem. I ordered that same day, Nov 23, 2022. The couch shipped out from South Carolina (not Dallas where sofabed.com is located, which is much closer to me in NM) and arrived at a hub city 3 hours from my house on Dec 12, 2022. Unfortunately sofabed.com uses a poor delivery company for their orders: Metropolitan Warehouse & Delivery (MWD). I didn’t receive any call from MWD, so I called them on Dec. 15th. I discovered that they had the wrong delivery address (a random address about 30 minutes from my house) associated with my order, and was told by MWD that I would have to get the seller to correct the address with them. So I had to jump through those hoops. MWD refused to set a delivery date for my sofa before or after the address correction because they stated my home was considered a “remote address” and they would not deliver to my area until they had enough orders to deliver to my area, whenever that may be. On Dec 16 2022, I received a call from MWD that the seller had released the sofa for me to pick up. WTH? As if I have a truck and the means to drive 6 hours round trip to pick up a 250 lb, 80 inch long sofa sleeper for which I paid for “white glove delivery” to my home. So then I had to contact James again and get him to fix this error. He stated he got me confused with another customer, and he did correct it. After 4 phone calls to MWD over the following week, each lasting about 30 minutes since they put one on hold for a long time, the response was always the same: they couldn’t schedule my delivery until the hub supervisor decided it was worth their while. I texted James to see if he could help me but his response was that the delivery company delivers based upon volume (not what he told me when I asked before I bought the sofa), and that he would try to help, but then then I never heard back from James regarding getting a delivery scheduled. So my guests arrived Dec 22nd and I had no sleeper sofa. Finally MWD contacted me that they would deliver Dec 28th, the day before my guests were leaving. I had to re-email/forward directions to my house to MWD because they didn’t have the directions connected to my order. The driver kept in contact that delivery day and arrived as stated. He had a petite female assisting him, so one of my houseguests carried the sofa from the truck into the house with the delivery man. The driver told me he had been up delivering in my area later in the week of Dec. 12th, which was while my sofa was sitting in the hub, so that was annoying to all of us hearing that. The Lunoto sleeper sofa is very nice and there was no damage to my house or to the sofa during delivery. However, I would not order from sofabed.com again because (1) James misrepresented the delivery timing of the sofa (2) the incorrect address given to MWD for my order (or MWD mixed it up with another order), (3) James incorrectly told MWD that the sofa was to be released to me for pick up and thus, MWD didn’t have to deliver the sofa to my home. Subsequent to the sofa delivery on 12-28-22, MWD emailed me twice and left me 2 voicemails on Jan 11 and Jan 13th 2023 stating my sofa was scheduled to be delivered the week of Jan 16th: on Jan 20th. So MWD couldn’t even keep track of when they delivered the sofa and had my sofa listed as delivered Jan 25th via their tracking system, with all sorts of erroneous tracking information between Dec 29th, 2022 and Jan 25th, 2023 unless some other person got a bonus sofa delivered. Beware that the delivery company that sofabed.com uses does not have good customer reviews. Update: After I posted this review, sofabed.com as well as the shipping company reached out to me. Sofabed.com refunded the delivery fee to my credit card, which I do appreciate. I'm not sure why the response from the seller was that he had 'wished he had known.' I had sent several texts to the seller (James) as well as a lengthy email to sales on 12-17-22 regarding my delivery problems, trying to get the sofa delivered on-time. I had no response to my email and no follow-up re delivery, with the last text response from James being that it was up to the delivery company when I got my sofa, not the seller.