Scott C.
There is no warranty, even if you pay for one.
I bought a Luonto sofabed with a fabric protection warranty. The fabric stained. I filed a warranty claim. They came to clean it and it did not clean. This has been going on for about a year and there is no resolution. It's still stained. They keep telling me to wait because they are looking into it. RIPOFF!!!
Response from sofabed.comMay 5, 2025
Hi Scott, Thank you for your feedback, and I'm truly sorry to hear about your experience. I wanted to clarify a couple of details regarding your 2022 sleeper purchase. At the time, you opted for a 5-year protection plan for $149, and we applied a $289 discount on the product, effectively saving you $140. We understand the frustration, but we hope this helps provide some context around the value of the offer and the ripoff comment. We also sincerely apologize that, even after professional cleaning, the company was unable to remove the hard stains. Unfortunately, in some cases, especially when the fabric has deeply absorbed a spilled liquid, complete removal may not be possible. That said, we’ll be reaching out to the protection company again to see if there’s anything more they can do to assist. We can definitely order the part and they can replace it. Lastly, we want to acknowledge that this is the first we're hearing from you of the issue, as we weren’t contacted directly prior to your review. We genuinely care about your experience and will do our best to help however we can moving forward. thanks Avni