sofabed.comReviews of sofabed.com

Beautiful Sofa. As described, we waited about 6 weeks for our new sofa bed, it was worth the wait. Top quality in all aspects. What I really want to address with this review is the delivery company (Metropolitan Warehouse). WOW what an unexpected surprise, these guys were amazing they were not only incredibly professional, but they went above and beyond to make this a top notch experience.

Everything was done with so much attention to detail. Immediately after I placed the order, entry measurements were requested. When it looked like it would be tight, James set up a back-up breakdown service. The delivery guys arrived and moved the couch through a difficult opening successfully! Best of all, the couch was delivered in less than two weeks, when other companies were projecting 4-6 weeks..

While I had some questions because I wasn't here for the delivery, everything was handled very politely, professionally and to my 100% satisfaction!

I love the sofa! The Nova sofa is exactly what I was looking for and very comfortable. The customer service on the front end was great and the delivery was timely and well-executed. I highly recommend the couch and sofa bed.com!

I ordered the Monika King Sleeper Sofa Bed with Chrome Legs. This is an exceptional quality made piece of furniture. When used as a sofa, it comfortably fit three adults with a lot of extra arm and leg room. When used as a bed, it is large, comfortable and firm. Great on the back, for a wonderful night of sleep. The delivery guys went above and beyond to take care of our sofabed and our property. They showed us how easy it was to change from sofa to bed. The Customer Service Rep. kept me, by phone and by text, informed of my delivery date and time. He made sure everything went smooth. I was a little leary buying a high priced item on-line but I would 100% definitely buy from Softbed.com. again. The ordering process and the delivery was super easy. If you are thinking about this sofa bed, STOP thinking and just get it. YOU will not be disappointed.

Shopped for 2 years until I ran across this product. It took a while for delivery (one month at holiday time) but worth it. White Glove delivery was smooth and professional. The sofa bed is compact, solid. well-made, firm but comfortable with good upholstery and well-shaped soft loose pillows. Bed mechanism works smoothly No bar paining you in the bed. Firm mattress and very adequate space for 2 people on a typical full-size mattress. Haven’t slept on it yet but confident it’ll be fine. This is how they used to make sofabeds with quality.

They did a good job of delivering and assembling the sofa. The product was delivered in right time.

Okay so, I bought my king size sleeper sofa from sofa bed.com a little under month ago. I hesitated to leave review immediately, because I wanted to make sure I could accurately describe my experience. Hands down, sofa bed.com was amazing when it came to customer service and ease of ordering. There was a hiccup, with the shipping company. The day of my delivery, I checked the order and it showed that a queen size sofa sleeper bed was being delivered. This is a problem, because I ordered a king size, not a queen. So, after reaching out to the shipping company and not getting any positive responses or helpful answers, I messaged sofaBed.com through email. Within 20 minutes or so, I had a detailed response as to how to handle the situation, what the mixup may be, and how to proceed if it wasn't correct. Absolutely amazing customer service. I cannot stress this enough. My family will buy through them again, should we need another sofa.