Jane
waste of money
When things in life are too good to be true, they usually are. This is no exception. As a real estate agent, this seemed like a great, affordable solution to up my social media game. it was just the opposite. The content was so generic and in some cases had typos. They really didn't understand my market which is second home and would put up photos of suburban homes in a cul de sac. I tried to cancel my membership and the owner Trent got on the phone and convinced me otherwise with lowering the rate and an action plan. The onus of the action plan was on me and I didn't get to providing the deliverables as we agreed to as I thought the membership was paused. Little did I know that they were providing content that just sat in my folder and was never used. No one every thought to let me know it was there. That was their sneaky way of billing me for 2 months when I didn't know they were doing this and for them to get paid. Very frustrating. I should have canceled and not given them a second chance...no good deed goes unpunished
Response from Social RealtrNov 9, 2024
Hello Jane, Thanks for the feedback. However, we would like to clarify what really happened here. You initially signed up for our Premium package on June 23, which included a 14-day free trial. After your paid subscription began on July 8, you expressed concerns and were offered a discount along with a dedicated content creator to better suit your needs. Our team then set your account to an approval basis at your request, meaning we continued to create content tailored to your specifications while waiting for your approvals. Our team consistently fulfilled our end of the agreement by producing and storing content for you. However, you neglected to even check your account, and as a result, no content was posted. You then proceeded to spread false information about us among your brokerage with claims that we did not do any work for you. The responsibility to provide feedback and approval was yours to uphold. We did our part in delivering high-quality content that met your marketing needs. We processed your cancellation request and ceased billing as of October 8, as per our policy. Good luck in your future endeavors. Thanks, The Social Realtr Team



