Social RealtrReviews of socialrealtr.com

My experience with SocialRealtr has been terrible. I was charged after the trial without knowingly authorizing the charge, and when I tried to cancel, the platform did not provide a reasonable way for me to do so. Then, after being charged, my account was randomly disabled, leaving me unable to even access the service I had paid for. The entire experience has been frustrating: Unexpected charge No straightforward way to cancel Account access shut off after being charged Poor overall customer experience I signed up because I was looking for a service that could make our real estate marketing easier. Instead, it created more problems and wasted time. Since I cannot reply to your reply to my review here is my update: Your response leaves out two important facts. First, I did not directly provide SocialRealtr with my credit card information, which made the charge especially concerning. Second, after I posted this review, I received an email offering to refund half of the charge if I removed my review. I will not accept money in exchange for deleting an honest account of my experience. I would rather lose the money than participate in a process that suppresses legitimate customer feedback. My review will remain so other consumers can make an informed decision.

Zero transparency and completely unauthorized charges. I never signed up for an account with Social Realtr, yet I found an unauthorized charge on my credit card statement. I never received a quote, an invoice, or even a payment confirmation receipt after the charge went through. To make matters worse, I actually had to CREATE an account just to access their system and start a cancellation process. That alone proves I had never set up or used their services. When I reached out for a refund, they hid behind "Terms of Service" that I never saw or agreed to in the first place. Refusing to refund money for an account that didn't exist until I was forced to create one to stop charges is unacceptable business. Save yourself the headache and monitor your statements closely.

I had so many issues. I tried my best to consistently communicate and address my many concerns about the multiple content issues and errors I experienced over the course of six weeks. While a few of the issues encountered pertained to working through my own personal preferences, the actual majority of the issues were related to outright errors or incorrect content being posted that was not related to or relevant to the USA (examples: "Happy Boxing Day" content posted on 12/26, which is not recognized in the USA; Content posted using an image of the Odeon Luxe cinema located in the UK, which is not a chain of theaters located in the USA). It has been an extremely painful process to say the least and I simply do not have the free time available to continue dealing with this level of supervision. Although I will say all the people I encountered on the customer service side of things were all very respectful, eager to help and quick to make corrections. I just simply cannot continue paying for a service that is supposed to streamline and bring an autopilot effect to my social media process, when in actuality I am babysitting my content creation on a daily basis to ensure the content is accurate, relevant and on brand.

When things in life are too good to be true, they usually are. This is no exception. As a real estate agent, this seemed like a great, affordable solution to up my social media game. it was just the opposite. The content was so generic and in some cases had typos. They really didn't understand my market which is second home and would put up photos of suburban homes in a cul de sac. I tried to cancel my membership and the owner Trent got on the phone and convinced me otherwise with lowering the rate and an action plan. The onus of the action plan was on me and I didn't get to providing the deliverables as we agreed to as I thought the membership was paused. Little did I know that they were providing content that just sat in my folder and was never used. No one every thought to let me know it was there. That was their sneaky way of billing me for 2 months when I didn't know they were doing this and for them to get paid. Very frustrating. I should have canceled and not given them a second chance...no good deed goes unpunished