Lee B.
Social Rabbit is a great app but be warned!!!
Social Rabbit is a great app with ease of use and basically a hands off marketing and promotion tool on major social media platforms. I give you a warning however when using this app and hears why. I set up Social Rabbit for Pinterest. I set up my gallery posts for 3 times per day. This worked for a while until there were not enough pictures in my gallery to post. I received no error and thought SR was working as it should until I got ban for spamming on Pinterest. I was very surprised at this ban and chose to investigate how this could have happened. The first thing I did was check my Pinterest however, my account was now blocked. OK, I thought, let me check the history of SR posting on Pinterest. This is when I saw SR posting errors "Add more content to the gallery" This was repeated 43 times with a time stamp about 30-45 minutes apart. This happened over 3 days but I thought nothing of it as one would think, if there is nothing to post then it cannot post. I contacted Pinterest to dispute the spamming complaint and informed them that if they look at my feed, they will see no more than 3 posts per day but they still insisted my account was closed due to spamming. I could not understand how I could be banned so after talking to a few app developers I know, we came to the conclusion that Social Rabbit even though it could not post, it was logging in and out of Pinterest when failing to attempt to post. My guess is that Pinterest has an automatic warning system of any IP's having multiple login attempts over a short time will be red flagged and banned for spamming. I have tried to contact the owners of social Rabbit via email without success. I have also been informed that Sociala Rabbit is authorised by Pinterest to be used on their platform but they will not listen even if you (as I can ) prove that I did not spam on their platform. This was my business account for my online store so now I can never promote my store or my domain on Pinterest ever again. The worst part is, Pinterest are not interested in my explanation and proof that I never spammed aabd it is an protocol within social rabbit to keep logging in and attempt to post even though the app sees no pictures to post from my gallery. I have received no less than 4 canned replies from Pinterest stating: "Hi (website), We took a look at your account and decided not to reactivate it because we noticed activity that goes against our spam policy. You won't be able to access your Pins or messages." It would be great if an actual human looked at these cases so be warned if you were banned from any social media platform for spamming when using social rabbit, check the history of the app posting and see if you have the same "no pictures to post" warning. If you see more than 3 warnings one after the other, it's probably the app login in and out of that platform too many times. IF anyone has another idea why I was banned, I would appreciate hearing from you.
Response from Social RabbitNov 30, 2020
Hello, We are sorry to hear that your account was blocked, but it couldn't happen because of Social Rabbit. Let me explain how the app works. Before sending a request to any social media platform (including Pinterest), Social Rabbit checks if there is enough content to create a post. In your case, you didn't have images for gallery posts, so Social Rabbit didn't send any requests. Hence, the ban of your account couldn't be caused by the app. We would like to help you with your problems, please contact me directly at [email protected]. Kind regards, Nadezhda Ivanova, CEO of SocialRabbit project



