Luke W.
STAY AWAY!!!
STAY AWAY! I have been trying for over a year to reach them about my license. Payment made no feed back plugin not working. Don't waste your money!!!!! Sad coz it was working nicely.

Social Rabbit is a social media management automation tool for WordPress sites and Shopify stores!Fully integrated with Facebook, Twitter, Pinterest, and Instagram to run and grow your accounts there 24/7!
Social Rabbit (socialrabbitplugin.com) has 61 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Media & Information · San Francisco, California
Excellent
Media & Information · Temecula, California
Excellent

Media & Information · Rancho Santa Margarita, California
Excellent

Media & Information · El Dorado Hills, California
Excellent
Showing 6 reviews with 1 star · Clear filters
Luke W.
STAY AWAY! I have been trying for over a year to reach them about my license. Payment made no feed back plugin not working. Don't waste your money!!!!! Sad coz it was working nicely.
The A.
Unfortunately, No support, No answer, sending messages to reset my license & no one care
Soba
Customer support is horrible. I signed up for the 7 day trial and I could't activate the code I was sent after several attempts, so I contacted customer support, they ask for WP access to activate...I gave it and still no activation after attempting several activation codes. I gave up and deleted the plugin. Then after a few days of deleting it, received an email that the reason they couldn’t activate the codes was because ioncube loader was not enable on my site and I should contact my hosting company. Contacted my hosting company and ioncube is not only loaded and enable but it’s standard with my hosting package. After 2 weeks of back and forth we were able to activate the trial Only to find out that the plugin deletes pictures on my website, so I had to keep uploading my pictures and it doesn’t work on Instagram the biggest media platform we use for advertising. Here is what I received from Socialrabbit Hello. Many Instagram clients faced the challenge worldwide. I hope, they will solve this bug soon. Unfortunately we can't help with this errors, it is Instagram bug, we should wair 1-2 days. Don’t recommend.
Response from Social RabbitNov 7, 2019
Hello, Soba! My name is Nadezhda and I am Senior Product Manager at Social Rabbit. Thank you for your feedback. At this point in time, Instagram has fixed its server errors and everything works properly including Social Rabbit plugin. Please, contact me at [email protected] to investigate your issue. I will do my best to help you. Kind regards, Nadezhda
Customer S.
I emailed their customer support and received no reply whatsoever. I tried contacting them through Facebook and still no reply. Once they have taken your money, don't expect them to provide you with any support for their product. These guys have a lot to learn about customer service.
Response from Social RabbitJan 9, 2019
Hello! We are really sorry for your bad experience with our Support Team. Is there any way we could help you? Please contact us on Skype n.ivanova2709. We will take care of everything. Also, we are ready to give you Social Rabbit plugin for free as an apology. Besides, the plugin has been updated recently, and there are a lot of new features and options now. Please, check the article to get more info: https://socialrabbitplugin.com/incredible-updates-of-social-rabbit-meet-new-features-of-our-social-media-automation-tool/ Best regards, Social Rabbit team
Majda
Custommer support is horrible. I bought this and I could't activate it so I contacted custommer support, they ask for WP access to activate...I gave it and still no answer from them, and plugin is still inactive. I tried to contact on skype, email, fb page - no answer. Very unprofessional. Dont recommend.
Response from Social RabbitJan 11, 2019
Hello, Majda! We are really sorry for your bad experience with our support team! We would like to make up for this situation. Is there any way we could help you? Please contact us on Skype: n.ivanova2709 We will take care of everything. Also, we are ready to give you the Social Rabbit plugin for free as an apology. Besides, the plugin has been updated recently, and there are a lot of new features and options now. Please, check the article to get more info: https://socialrabbitplugin.com/incredible-updates-of-social-rabbit-meet-new-features-of-our-social-media-automation-tool/ Thank you, Social Rabbit team
Richard B.
Well ordered plugin days ago never got plugin key emailed to me first or last All they did was take my money which bank confirmed Does not look good days of Skype messages and emails go unanswered But yeah they got my money Make your own assumptions but it does not look good on there part They corresponded with me while trying to urge me to purchase it but now that I have they never sent me the product key and they will not reply to my emails and Skype messages At least I got a nice thank you page after I paid thanking me for my purchase What does this smell like to you Scam or not Days of no contact by a professional company is if nothing but odd. Share your thoughts and opinions. You can sense my opinion.
Response from Social RabbitJan 11, 2019
Hello, Richard! We are really sorry for your bad experience! Could you contact us on Skype to clarify the situation: n.ivanova2709 We will take care of everything. Also, we are ready to give you the Social Rabbit plugin for free as an apology. In addition, we would like to inform you that Social Rabbit has been updated recently. There are a lot of new features and options now. Please, check the article to get more info: https://socialrabbitplugin.com/incredible-updates-of-social-rabbit-meet-new-features-of-our-social-media-automation-tool/ Thank you, Social Rabbit team