James A.
3.8 out of 5 stars here, 35% on Scam Advisor and They are TERRIBLE at customer service!
They have a 3.8 out of 5 here on Trust Pilot and a 35% rating on Scam Advisor, this proves that others are not happy with their service as well. This is in response to their reply to my complaint. This is the timeline for anyone considering doing business with them and why I advise you not to: 1. I purchased from them to promote my YouTube channel and videos, I was not aware that they only did it for new videos moving forward, nor was that in the welcome email they sent. I have reviewed it again and it says they will grow it, but nothing about only growing new content. Even if that is the case and I missed something, that means they didn't communicate clearly enough nor were they up front in a way that led me to my believe. Regardless, let's look at the next, 2. They had my money and I wasn't seeing any results, so I tried to chat with them because in their welcome email, they promised 24/7 chat support. I opened a chat and simply said, "I'm not seeing results". They told me a representative would be with me shortly and they never came or answered. I tried to find a peaceful and simple resolution, but they ignored me. 3. I paid them, saw no results, reached out nicely and got no reply or support, so obviously they are looking like a scam to me. 4. I went on the site to try and cancel the service and the site said I had to email to cancel, so I did. 5. Instead of being professional and trying to resolve, they blamed me, made excuses, deflected, and were defensive with no acceptance of any blame. 6. After I threatened legal action and reviews, they agreed to cancel and refund my money, but continued with unprofessional emails blaming me and never accepting responsibility. 7. I told them to never contact me again, and reminded them of the federal law regarding this and they chose to continue to email rude and hateful emails AFTER being told to never contact again. They are in violation of federal law and I have the receipts to prove it. This is a copy and paste from an email they sent AFTER being told to never contact again: "Don’t worry, we have more than 8 years providing services. We don’t need people paying $90 that feels high ticket. Have a great day!" So arrogant and again no remorse or acceptance of any responsibility, this is how they treat people! Had they done their job, I would have paid even more for a higher plan, but they didn't do it and were incredibly hostile to me when trying to get resolution. So, I tried resolution through chat and was ignored, I tried to simply cancel via email and they were difficult to deal with, and in closing, they broke the law by contacting me AFTER being told to never do so again. I would have given them another chance had they simply cared or tried, but when they treated me this way, I was done. I don't care if I'm blocked on their platform because I would never use them and I don't do business with people like this and I can prove that they committed a criminal act by emailing me after being told not to. I was not going to leave any more reviews until they violated federal law and were so rude to me, I felt I had to warn others. Bottom line is that they simply don't care about customer service, they are egotistical and arrogant in their approach and would rather blame the paying customer then try to find resolution. Buyer Beware! These are all provable facts and again if they had simply communicated with me or responded in the supposed 24/7 chat, this could have been diffused, but they chose to treat me this way leading me to warn others.
Response from Social Growth EngineMay 26, 2025
Having reviewed the chat transcript, which we will happily publish here, I invite you to read the service you signed up to and how it's delivered. The service was for new uploads to your YouTube channel, not old videos, as it very clearly says on the product page and you didn't upload anything. Over 2000 customers use this service, our chargeback/refund status is less than .5% and those are the ones who don't read the service and blame the company for it. Good day to you, our team does not need that abuse via email or live chat either. You have been refunded and blocked from our support channel. Reply: 8 years providing services for Instagram, YouTube etc, over that time there has been many iterations of platform introduced issues and changes to the way our services are delivered including at times restrictions been placed on our services and then removed once reviewed by the platforms. Hence at times we have received negative reviews. Our apologies for your chat experience and experience in general, in review you placed a live chat at 4pm on a Sunday CST and our agent had stepped away so you received an auto responder, we keep 11 people on chat just to answer customers fast so apologies it didn’t happen quickly and you received an auto responder saying some one will get back to you soon (as they did). Clearly from the emails this is going back and forth without resolution. I still stand that the product page informs you how the service works and what needs to happen. Regards Ryan - Manager SGE If you feel we have committed an offence feel free to submit it to the BBB we will discuss with them.



