LIZ R.
When I first used their services things were good…until now!
When I first used their services in the beginning my results were great! I signed up for the YouTube Influencer booster for 5 videos per month and I received a lot of views, likes, comments and subscribers. No issues there. Since I was happy with the results on my YT channel, I decided to try the IG growth Pro service for my IG page. Not good at all, unfortunately. In the first week I was getting engagement and followers and then suddenly activity stopped literally the second week and the week after that. I checked the activity to see if their “account manager” was following my pages similar to my account and they were not following anybody, were not liking or following other pages and not commenting either. (You can check your activities to see your last engagement, folks - just an FYI). Literally nothing. I emailed their CS and had to ask them about it, twice, and I was even nice about it. Then after the second email I sent they got to work and started engaging on other pages and I saw my followers start to grow…for like a day or two. Then, it stopped AGAIN. I asked another question about a Xmas discount and got a response that someone would get back to me as soon as possible in which they never did. I honestly think they are having internal problems staff-wise. After NO activity for 3 weeks straight, they tried to charge my account with the full price. What am I paying for if you are not going to do your job?!! They used to respond to my questions right away. And the accounts they were following with my IG account had nothing to do with my business. And the fact that Trustpilot took away their score because they violated the rules and have found fake reviews speaks volumes! And they make it hard to cancel services too which I find shady. I will no longer be using their services.
Response from Social Growth EngineJan 8, 2024
Firstly thank you for your feedback, we will certainly look into it about IG, and your account that was stopping and starting I just want to address a few things in your review. Canceling: Our cancellation process is plastered all over the website, in the footer, on the product pages, and in live chat. Here's the link in case you still need it https://socialgrowthengine.com/pages/cancel-my-account Billing: I understand there was an issue with your account but our billing is automatic unless customer service move the billing date (which they would do if there was no activity and you reached out to our customer service team on live 24/7 chat). TrustPilot: This is an ongoing saga, TrustPilot removes real customer reviews and leave fake reviews from competitors trying to discredit us. We have the proof and we keep sending it to them but like any large tech company, it falls on deaf ears. If you feel that you would like to discuss further please reach our team via live chat or myself [email protected]



