SoCalGasReviews of socalgas.com

WORST CUSTOMER SERVICE EVER I HAD APPOINTMENT BETWEEN 7 AM - 12 PM FOR A NEW METER WITH REQUEST FOR CALL. NO CALL PRIOR TO ARRIVAL. TECHNICIAN LEFT BEFORE JOB WAS COMPLETE AND I WAS TOLD THAT I HAD TO WAIT FOR RETURN WITH NO - NO EXPECTATION OF RETURN FOR COMPLETION. VALENCIA IN HUB TOLD ME I SHOULD WAIT UNTIL 8 PM WHEN TECHICIANS ARE OUT IN THE FIELD. ABSURB- HORRIBLE PERSONAL CUSTOMER "SERVICE" - IF YOU HAVE A CHOICE DO NOT USE THIS COMPANY - THEY HOLD YOU HOSTAGE AND THEY EXPECT YOU TO SIT AND WAIT IN CONSTRUCTION SITE WITHOUT REGARD FOR YOUR TIME

I am getting charged for gas I am not using. My apartment was vacant for a month with nothing turned on or running. I was charged for using about 1 therm per day which is impossible. There is no one I can talk to in customer service about the issue.

We moved and asked for the gas to be shut off, obviously, of which they have record. They did not turn it off for a month and then cause of covid, they said they refused to shut off service and our home, for sale and vacant, got charged for gas service. Apparently they notified us of this by placing a tag on the meter (realtor never saw a tag, likely it blew away in a spring storm), SW even though they had our contact info as well. 6 months later, we asked for the service to be turned on and off all in one day so an inspector could verify the gas service worked properly. They have record of us asking to have it shut off afterwards and again did not turn it off. Finally it was shut off when new owners took ownership and so now we supposedly owe hundreds of dollars for their negligence. Sadly it is a monopoly so you cannot get gas service elsewhere.

I contacted the gas company and spoke to a young man named Mr Pena that said I couldn't speak to anyone else but him unless i filed a complaint. After listening to him tell me the customer service department didn't know what they were doing (basically it's not my job) He filed it for me and said i would get a call Monday no later than Tuesday. Now it's Friday. No call or message. He said I will get a citation. Nobody has spoke to me the home owner or left a name or contact information. They just come and put a tag on my house and leave. Then one day they talk to my son when he was over and left. He isn't an electrician he's an office worker. So I don't have a clue. I am the home owner. If I don't get a response soon I will make sure I share on the internet and news. I'm sure I'm not the first one to experience this laziness and lazy attitudes. This is not how so cal gas has done business for years. My mother worked the the gas co in riverside about 65 years ago. She was the bookkeeper. Yes THE bookkeeper back when one person kept the books with pen and paper. This so sad. And on top of everything because we are in a pandemic I can't go talk to. Person. You'd think they would try a little harder. Jobs are gold right now.

I used Billmatrix to pay my SoCalGas Bill... entered my acct# and paid with my EDD debit card. Billmatrix applied the money to a different acct "probably bogus". When I contacted SoCalGas they gave me the runaround with phone number that does not answer with a live person. I sent 3 emails to SoCalGas... no response Just got ripped off my a Billmatrix Scam probably. Too Stressed to deal with a $50 I Am Done!

I CALLED TO GET INFORMATION ABOUT THE HOME ENERGY UPDATE I RECEIVED THAT COMPARES OUR GAS USEAGE TO THAT OF A "COMPARABLE HOME". Mine was more than twice the "comparable" and I wanted to learn why. The first question I asked was " I have a swimming pool with a gas heater, just as tens of thousands of your California customers do. Do the comparison numbers include that crucial gas useage???" Duhhhh., no they don't and they don't have any numbers of similar homes that do have pools. I called SoCal customer service and they not only didn't have any more info on homes with pools, nor were they the slightest bit interested in even passing that along to whatever SoCal Executive Manager who might be "in charge" of this valuable program! What a total waste of our time, and their money ( all built into our gas rates of course!

When asking for safety check on an essential appliance that was deemed potentially hazardous, I was told I would have to wait for at least 3 weeks to have it checked. That would be 3 weeks without heat in the winter. They told me that I could just use it anyways till then and take the risk. It is absurd to me that a company would put such a low premium on the health and well-being of their customers.

Horrible, So Cal gas does not care about it's customers. They will not move around appointment to help accommodate, they just don't care, you can hear it in every voice you speak to when you call their cs line.