Peter S.
Extremely Problematic Business Practices and Customer Communication
I strongly advise against shopping with this company. My experience has been entirely negative and raises serious questions about the vendor's credibility: 1. Original Order: $380 for winter sports apparel 2. Return Process: - Product didn't fit as described - Instead of a regular return, they initially only offered a $200 gift card or $100 partial refund - Regular return was only approved after multiple communications 3. Current Status: - Items were properly returned - Arrival at warehouse confirmed two weeks ago - No refund of $380 received - No response to inquiries through various channels (email, social media) Particularly Problematic: - Delay tactics during return processing - Attempt to avoid full refund - Complete silence after receiving the return - Customer left without merchandise AND without money The company's behavior does not meet the standards of a reputable online retailer. The promised refund within 1-3 business days after receiving the return has not been fulfilled. Currently, it appears to be a deliberate attempt to avoid processing the refund. CONCLUSION: Stay away! The risk of losing your money is too high. While initial communication may appear professional, all contact ceases when it comes to refunds. --- 14. Apr 2025 UPDATE to previous review - Even more concerning business practices discovered Following my original review, the situation with Snowverb has actually worsened. Here are the latest developments: 1. Public comment vs. private communication: - Snowverb publicly responded to my review claiming they "always offer return options" and that my case was merely delayed due to a "backlog" - Meanwhile, I received a private email offering me a gift card or free product - but ONLY if I removed or modified my negative review 2. Still no refund: - Despite multiple promises, I have still not received my $380 refund - It has now been half a year since my return was confirmed 3. Ignoring direct communication: - I responded to their email clearly requesting my refund and explicitly stating I'm not interested in gift cards or free products - They have completely ignored this response, confirming they have no intention of processing my legitimate refund 4. Attempt to suppress criticism: - Instead of resolving my actual issue, Snowverb is trying to "buy off" my negative review with gifts - This confirms my original suspicion: they appear to systematically attempt to deprive customers of their money I stand by my original warning and even strengthen it: PLEASE DO NOT PURCHASE FROM SNOWVERB. This company seems to deliberately employ tactics to avoid processing refunds while maintaining the appearance of a legitimate business to the public. I will continue to update this review if the situation changes.
Response from SnowverbApr 7, 2025
Hi there, We're truly sorry to hear this and understand how upsetting it must feel to return items and not have the refund completed as expected. That’s not the level of service we promise, and we're working hard to prevent these situations. While we always offer return options (including full refunds), we sometimes suggest alternatives like store credit to save on return shipping — these are optional and never meant to pressure customers. If your return has been received and you haven't heard back, that's clearly not acceptable. Our refund team may be experiencing a backlog, but your refund should absolutely not be ignored. Please DM or email us with your order number so we can look into this urgently. Thank you for your honest feedback — we’re using it to improve. Snowverb Team