Lindsay
Stay Away From Snowverb
Beware: This company resells cheap Temu quality snow gear from China and their customer service is absolutely terrible. Their entire business model is to have a flashy online presence, but the actual company is extremely fly by night. Most of the positive reviews on here and online appear to be posted by Snowverb posing as legitimate customers. They also are actively trying to get negative reviews removed. They keep requesting “more information” on this review in an attempt to get it taken down, despite the fact they know exactly which order this is about because I exchanged more than two dozen emails with them trying to track down my shipment and then trying to get a refund, which they basically refused to provide. Original review: Please check the customer service reviews on Reddit before ordering from Snowverb. There are lots of negative posts. I am personally two weeks into waiting for a $200 order and customer service only notified me it had allegedly shipped once I asked if I could cancel the order. Per Snowverb policy, you cannot cancel your order once you’ve submitted it [no matter how long it’s stuck in limbo…] Lots of red flags. I’ll likely be out $40 for shipping and return shipping once it’s all said and done. No reputable company has this much trouble with supply chain. It appears the products, which are quite expensive, are coming direct from China, which leads to a Temu-like experience. You don’t know what you’re going to get or when it’s showing up. Numerous customers report issues with shipping, returns, customer service response, and quality and sizing of items. That’s completely unacceptable for a company selling children’s snowsuits at a $200 price point. I’m also highly suspicious of the good reviews on here. Read them and see if the tone and language isn’t remarkably similar across reviews? Plus the positive reviews seem to be much more superficial, ie. planted/bot posts, vs the numerous and credible reports of negative customer service experiences. There are approx ~35% one star reviews, which is highly indicative of a disreputable business. Buyer beware! Save yourself the trouble and don’t do business with Snowverb.
Response from SnowverbMar 26, 2025
Dear Customer, We regret that your experience has left you with serious concerns about our shipping and order policies. We understand how disheartening it is to wait for an order and feel that our cancellation policy does not offer enough flexibility. Our policy is in place because once orders are submitted, they are processed and prepared for shipment under international guidelines, which limits our ability to cancel them. This policy is essential for ensuring that all orders are handled fairly and efficiently.We are committed to improving our communication and working with our shipping partners to minimize delays. And we understand your concerns regarding the authenticity of reviews about Snowverb. We assure you that all customer reviews are from genuine purchasers who have shared their honest experiences. We are committed to transparency and continuously strive to improve our products and services based on customer input. Your feedback is invaluable to us, and we are eager to address your specific concerns. Please contact us directly at [[email protected]] or send us a direct message on Instagram (@snowverb) with your order number so we can review your case in detail and keep you updated on our efforts to improve. Best regards, Snowverb