SnowverbReviews of snowverb.com

Same experience as others. Sizing wrong on website. They suggest you take 10 percent credit and keep item when you ask to return. They provide only China address for returns so on 400 purchase paid 90 to send back. Been a month and no credit yet. Not worth the risk.

This company is terrible! I ordered a pair of snowboard pants for my daughter and the sizing is wrong. When I inquired about returning them they ignored me. It wasn’t until I escalated the claim to PayPal that they asked if I would keep them and they would refund me 21 dollars on 156 US! When I declined and asked for a return slip I received a Chinese return address that would cost me 86 dollars to return!! They say they come from the US. PayPal denied my claim because I was given a return address. It’s terrible, now I am out 156 dollars and have a pair of snowboard pants that cannot be used.

I would not rate this company one star. My advice DO NOT ORDER FROM HERE! My order was placed two weeks ago, and the order still has not been shipped out of the warehouse (if there is a warehouse). I`ve sent emails inquiring about my order with no response, and no phone number to call. Never will I ever order from a company that doesn`t have a phone number.

Ordered womens bibs, but some odd shaped mens snowpants with tight ankle cuffs came. Contacted them ASAP and they take a week each time to email ask if I would keep them instead and then ask if I want to exchange, even though I clearly keep asking for a refund. Hoping they come through. They appear to have cute stuff and I'd love to try again but not until I get a refund and know I can trust them. Also looks like they deleted my bad review regarding this on their website from a week ago..

DO NOT ORDER FROM HERE I ordered two pairs of snowboarding pants, one pair didn't fit and the other came with a broken zipper. I've been emailing them back and forth for a week and had to keep following up because they do not respond. They try to go through every hoop not to accept your return, even if it's just wrong size. They ask for photos of everything and ask questions and then when you send them everything they requested , they ask even more and try to make excuses on why you can't return them even though it's in their return policy that you can.

Horrible customer service. Would not return an item that was brand new tag still on it because it was outside of the 7-Day window of return policy

Terrible company and customer service. First, they give you the impression that they are located in New York City. Then they ship you a knock off from China and charge you $300 for it. Then it comes in to small because they make their clothing the wrong size and then it cost $250 to return because you need to provide a tracking number. On top of that, they deduct the initial shipping cost. So you are out $300 plus a snow suit. MASSIVE SCAM

Horrible company that does not accept returns - have found other people dealing with the same issue where they ask you to keep the item and accept a $20 refund or spend 80 bucks to mail it back to China. Scam!