SnapshadesReviews of snapshades.us

I purchased a snap shade for my vehicle in March 2024, it cost me $149.00. After approximately 12 months the right side became broken, when I approached the company recently about this providing photos of the damage, their response was: After reviewing the images, it seems this issue is not due to a manufacturing defect. They offered 10% off on my next putchase. I'm 67 years old and am the only owner driver of my vehicle. I found the shade was never a good fit but I expected it to last longer then it has. I'd never recommend them or purchase from them again.

Fit on 2022 Polestar 2 was terrible, with big wrinkles around the edges, both front and rear. I submitted photos and sent repeated emails, but customer service was completely unresponsive. I saw today that AI says that customers often complain about fit issues, and that customer service is unresponsive to fit complaints. That matches my experience exactly. ***** Update, October 2025 ***** After more than 3 months of no response (and I think not coincidentally just after I posted this review) Snap Shades support finally contacted me offering a refund. However there were strings attached. They asked for pics of my installation, which I provided when I first reported the problem, and pics of labels on the original packaging, which I no longer kept, having not heard from them for months. I feel like there is really no relief in sight, just more of a waste of time for me. ***** Update Late October, 2025 ***** A guy named Ben at Snapshades customer support finally stepped in and got me my RMA. Thanks Ben. Better late than never, although it was hard to understand why it took (now) four months. Upgrading to 3 stars.

Practically nonexistent customer service — sometimes they answer, sometimes they don’t. Very unprofessional. Also, the website is a nightmare; it took me 10 minutes to place a simple order.

I have to say I expected more for a company whose price point is so much higher than competitors. I placed an order on June 30th, only to find out there was a 20% off sale on July 1st for Canada Day. Why an Australian company would have a Canada Day sale is beyond me. When I reached out to customer service to ask if they would honour the sale (I ordered one hour before the sale started) they said they were unable to. I asked then why I shouldn’t just return them and reorder… I was told that I received a “free” reusable tote bag and they couldn’t combine the “deals” *eye roll*. I was then told that I should subscribe to emails to hear about future offers ( because I would have known about this sale? 🤷🏼‍♀️) Anyways - the shades are fine. They do their job, but I’m a little miffed at what I consider poor customer service at a price point higher than I’d like - and an additional $36 customs fee. We have a new car arriving soon and I will be purchasing an alternative to snap shades this time.

I have been waiting for my order for two months. I’ve written their support team four times, with zero response. I bought these to protect my one year old daughter in her car seat. I feel like I’ve been scammed out of my money.

MG3 2021 very poor fit and will not stay in place with sunvisors as Snap Shade is too small. Snap Shades insist this is the right model and for the cost I would not purchase again.

Shipping was slow, but I love these things. Great idea!

These are hands down better than the retractable type shades, and are much more affordable than tinting windows. But, they do let enough light through to bother to our daughter. That said, I don’t have any complaints and I’ll purchase a 2nd set for our Volvo; the rear tinted windows might do the trick in addition to the snap shades. Maybe having an option for less light transmission would be nice.