Snap-on ToolsReviews of snapon.com

Genuinely the worst company to deal with. Not only are the tools of subpar quality now, if your in the northeast of Scotland you will never get any of your tools fixed I have spent thousands and thousands with this company and have chased up the dealer I started using instead of the previous one that wanted me to drive 40 miles to get anything repaired and still have no sockets broken ratchets you name it! Contacted snap on and they seem to think it’s fine I have been offered an alternative. Seen a snap on guy once in the last 4/5 years absolutely pathetic payment taken every month but no service actually provided. Don’t waste your time or money buy Milwaukee tools save yourself the hassle

Just came here to say my peace and move on. I have a bunch of tools from snap-on because I used to be a motor mechanic. I'm now a fabrication engineer and no longer fall victim to the truck and it's contents. My eye's have been opened to other tool brands with much better customer service, often better quality and certainly more reasonably priced. Who has receipts from a decade ago? I can't remember the date of purchase? What do you mean you can't replace one screwdriver for me after all the money I spent on your tools? I'm unable to get in contact with the dealer and the warranty process is deliberately convoluted. It's the only warranty claim I've attempted with you guys. The entire company is an elaborate con in my opinion. Yes some of their tools are decent but it's not worth the money they ask. The bluepoint stuff is actual garbage yet still more expensive than premium brands. Most importantly the buisness model and the customer service is terrible. I hope the Snap-On reputation continues to go down the drain. I will never buy a Snap-On tool again, I'm actually replacing all my Snap-on stuff with better brands because every time I see the logo I feel this deep sense of betrayal. It's as if I was molested by those Snap-On vans all those years ago and I'm finally starting to process the truama. Bye bye Snap-On. I will make sure anyone who trusts my opinion going forward knows to stay away from you.

the worst service ever and the most useless tool ever, dear snap on you ask good money for cheap tools. motorcycle scanner tool about $5k with no OBD cables which cost from $150 to $450 each cable ( its a robbery made on ppl they trust in your brand) mister Jack Raynolds owner of a snap on track stop by and sold to me a snap on scanner ensuring that was the best i could have and i trusted on theyr words...well this useless scanner doea NOT WORKS ON DUCATI, TRIUMPH, APRILIA AND MORE now i dont remember all... plus i spent $400 for HD cable and no matter what the device wont connetc on the motorcycle ECU so they gave me a technician phone number mr Rayan which was NOT ABLE TO CONNECT either. well since i do work on those brands easily i can say i dont need the tool. all happened in about 1 month since i had to wait for they business time. well i called mr JAck back telling the situation and asking for a return of the device, sure no problem he said, but problem are came right the way since the honesty is not in the air!! i spent almost $2k in cables and deposit to buy this useless tool.. DO YOU WANNA KNOW HOW IT ENDS? I DIDNT GET ANY MONEY BACK BECOYSE THE DEVICE WAS USED. mr Jack start saying was snap on company responsible for that and snap on customer service said was mr Jack responsible for this matter since he owns the truck (make sense) MR jACK PROMISE THAT IT WILL TAKE CARE OF IT GIVING ME THE CHANCE TO BUY SOME TOOLS FOR THE AMOUNT THAT I SPENT BUT OF COURSE HE DISAPPERED. THANK YOU JACK FOR YOU HONESTY DONT BE FOOL AS IVE BEEN

Your company is fixing to be the reason me and my husband divorce and my kids are gonna be left without a dad! I'm so sick of your stupid truck coming to where my husband works and his stupid a$$ for buying your junk! We can't afford groceries bills and your extra 135.00 dollars a week.

DO NOT BUY !!!!!!!! These are not fit for purpose , worst fake teeth I've ever seen , do not even fit your teeth , will not stay in month ,gel is not even a bonding technique cannot be used at all , total con . Reporting to trading standards and the police

Snap on tools are the most over priced garbage tools you’ll ever buy there electric tools are the worst garbage batteries and tool and you only get 1yr warranty that’s bulls**t I switched to Milwaukee more power better looking and cheaper plus you get a 5 yr warranty never been happier I suggest you do the same and as far as there sockets they are s**t alway cracking I bought a set of harbor freight sockets to compare and they out performed snap on s**t sockets so don’t buy them either there torque and Allen sockets are junk as well always snapping off and rounding off or coming out of the holder so a long story short don’t buy snap on tools they are overpriced s**t junk tools and you’ll just end up beating your head into a wall saying why! Did I buy snap on tools I have broken s**t garbage tool that I can’t even afford so don’t waste your time PS F4CK YOU SNAP ON 🖕

Took my broken BLUEPOINT 1/2 drive air impact gun to the local sales van to see if he could have it repaired for me he took one look at my machine and said take it away it's to old and we don't do parts for that model anymore to which I replied to the rep what happened to the lifetime guarantee he replied its too old but I can sell you a new one,well not a chance I will never buy another snap on tool as long as i live they are only interested in money they can make out of people .hello Milwaukee

We used this company for 8 years and were great supporters.Our mechanics were too. They lost their franchisee in our area and we have not had service from them for over two months.Four scan tools were purchased over the years together with many thousands of dollars of tools. They company motto is not to let their field managers or their middle managers take calls. The buck stops at customer service. I left 4 messages for ADRIAN or WILL to call and to date no response and no call back. WILL will not call back....excuse the pun. Their motto is not to let the neighboring franchisee service our area whist they have a new franchisee. In this case the neighboring franchisee is an employee of Snap on and they prevent him from servicing us. No bending of rules to service their loyal customers. However, they will allow us to travel to the neighboring suburb and purchase from the same franchisee that they prevent to come over to service us............HOW BIZZARE. YOU HAVE LOST US AS A CLINET. GO TO MILWAKEE AS THEY HAVE GOOD TOOLS ALSO.