Snap-on ToolsReviews of snapon.com

what do you do if you bought a snap on tool and the dealer retired, snap on won't honor warranty with without receipt and I can't get any dealer to warranty anything because they say you didn't buy it from me

I have been waiting 10 months for the trims on my toolbox … 4 years for a replacement key…. The customer service are pleasant but do not deliver… I will not spend another penny with them…. Absolutely disgusting company to deal with

DO NOT BUY SNAP-ON TOOLS They try to wriggle out of replacing defective tools that don't stand the distance - even when a replacement warranty covers them. We purchased a new trolley floor jack that failed four months after purchase. Six months later, the jack is still being repaired. Apparently, Jacks are not included in their replacement warranty scheme. In the end, under pressure, they had to supply us with a loan jack because they didn't have the parts to fix our new jack. (still hasn't arrived) However, in the meantime, we had to purchase another jack from Repco for half the price, which still works perfectly. AVOID SNAP-ON. They do not stand behind the equipment they sell like they say they do. That's why they don't have a Google Review in Australia and such a low rating on Trust Pilot. 1.5 stars is the lowest rating we have ever seen and everyone at Snap-On management should be ashamed of this low rating. Current Management should be replaced and the reputation of this company rebuilt.

Just very disappointed with the new rep. Showed up twice, 3 months ago, I did not need a new snap-on tool box at that time. I have already 1&1/2 Taco wagons, with top boxes already. Blew me off the past 2-1/2 months. Wanted to update some tools and warranty 2 extensions. Sucks when you have to purchase replacements from another tool dealer that has integrity. MATCO! - EVERY WEEK THERE HERE.

Their truck came in middle lane..and try to blame me for passing them..which is crap all all the way everyone should get drug tested their

Worst customer service I ever seen. Had two representatives they just want to sell you tools with life time warranty. But after sale. They just avoid you with any costs. Got broken tools message one of them. He never came to swap them wasted my time for one year. Keep promising me he will come and always have some excuses. Tried one more rep. He made other excuses. Just waste of time. Now use Mac tools same quality but after sales much better.they care about them customers.

Been buying snap on tools for 40 years and yes they do break lve had them repaired with no quibble, l work across the UK, my last purchase was 4 years ago, A new rachet screwdriver and what crap it is, its been repaired twice each time they replaced the guts, now its gone again yesterday l approached a snap on van yesterday they refused to repair this screwdriver as l didn't have a receipt for it,l phoned head office uk waste of time pass the buck very disappointed never had this problem from day one THEIR SALES PITCH, TOOLS FOR LIFE AND A LIFE LONG NO QUIBLE GARANTEE YEAH MY BUTT. I can't give my true word oppionion here as they don't allow some words

Three Road boxes with 15 years rusted out at 4K now a pop will no longer buy Snap on products