Snap-on ToolsReviews of snapon.com

Wouldn't buy Snap-on tools from now on. Ratchet Screwdriver has been repaired once already and needs to be repaired again. They don't offer this so called life time warranty on hand tools with moving parts! From experience you can get better tools for less money.

PRIMARK QUALITY AT HARRODS PRICES! I purchased a 6 month old Snapon toolbox off a work colleague but 6 years down the line it’s falling apart like a cheap watch. The box has been in the same workplace since new and occasionally gets moved around the workshop, it’s not been abused neither has it been rolled in and out of vans all its life. After complaining about it to head office I had a Snap-On supervisor come to my garage to inspect it. He admitted that there is clearly a manufacturing fault with the toolbox and not the way that it’s been treated. They have now told me that this won’t be covered under their warranty. Over 20 years being in the trade I’ve only ever bought Snap-on tools, but now their assembly plant is in China (labour and materials) this clearly reflects on the quality of tools. Other Snap on toolboxes in our workplace are 30/40 years old and still hanging together. I wouldn’t purchase another item from Snap-on, stick with USA made tools and buy MAC TOOLS.

This company have the worst customer service, when you call to make subscriptions payment; they do not want to give you reference number of your payment . Just they say you will get it by mail; and hanged off the call no giving you chance to talk or ask anything . They are very fast to collect the money but they do not give good customer service. And if you want to create an online account to make payments is very complicated process like scient rocket

They completely lie and take advantage of young technicians thinking they are their friend only to find out the horror story of 16% front load interest debt they can't fight their way out of. Hard working young people need mentors and nurturing, not con artists.

Older 1/4" ratchet, handle snapped in my hand. Was a bit shocked. Returned it for warranty, they refused. Said it was abused!! Lol! I guess just using a 1/4 in rachet wrench is abuse by their standards! What garbage. Never buying that overpriced cr@p again. I have several sets and my top end Mastercraft black set has never failed me, and my go to. Snap-on is sh!t.

you buy tools for top price and when you want to warrentee there is not snap on truck available and when you phone customer service and they try to asign someone for you he does not want to do anything for you ... a blue point tire gauge that i spend well over 100 dollars he decided to get me one from amazon for 20 dollars after calling him so many times which they dont return my call used diffrent cell phone then they answer once and then when they know who we are they dont answer and customer service is usless they support the truck driver bucause they dont have enough drivers i guess... so why pay top dollar for tools. if i would buy these tools for much less then snap on i can return it to my local store for a new one on the spot ... snap on you will go out of business very soon if you keep treating your customer this way the snap on driver name is JOE GANNON DO NOT USE HIM HE IS A SCAMMER RUDE AND EVERY THING ELSE BE CAREFULL

We are at the point of removing snap on from our facility. FOr 1 year we have not had a franchise tool route owner, our previous was removed by Snap on. Been dealing with district manager who does not want to recitify the situation and has said he will not service us in till a new franchise person is found. ANd they have no leads at all, after 1 year. Very poor corporate support after we invested a ton of money in the past few years.

Spent a fortune on tools knowing that i have lifetime warranty...got lots of tools that need replacing or repaired...now the driver got another area and vanished,no phone,media...nothing Contacted Snap on and they canot do nothing...waste of money